Senior Customer Success Manager
Location: Onsite (US Time Zone Night Shift).
Company: Pibit.ai: Y Combinator backed Insurtech Start-up.
About Pibit.ai:
Pibit.ai is transforming the underwriting landscape with Generative AI.
Our SaaS solutions help insurance companies in the US make smarter, faster decisions by optimizing underwriting processes, reducing risk, and improving premiums.
As we expand, were looking for a Senior Customer Success Manager to drive revenue, strengthen client relationships, and lead strategic business development efforts.
Position Overview:
As a Senior Customer Success Manager, you will be responsible for managing key client relationships, identifying growth opportunities with existing clients for Cross selling & upselling, pilots implementation success and ensuring client success.
You will own the entire opportunity management cycle from discovery to closing while collaborating with cross-functional teams to drive revenue and client satisfaction.
Key Responsibilities:
Client Relationship Management & Business Growth
- Lead upselling and cross-selling initiatives to increase account value.
- Managing relationships with each client and being involved in all aspects of client-customer synchronization.
- Drive business development by identifying new opportunities within existing clients from Discovery to closing including proposals and negotiations.
- Lead the implementation and product adoption cycles of the new customer leading to smoother on boarding and reduce the adoption cycle.
- Build and execute account plans, outlining growth strategies, potential threats, and revenue targets.
- Manage to drive revenue growth through consultative selling strategies.
- Track and optimize sales performance against revenue and quota targets.
- Work closely with product, marketing, and solutions teams to develop customized solutions for clients.
- Provide insights from client interactions to enhance Pibits AI-powered underwriting solutions.
Minimum Requirements:
- 4 to 5 years of experience in sales, customer relationship management, or account management.
- Strong background in engineering services sales, SaaS, or AI-driven business solutions.
- Proven track record in closing deals, managing complex sales cycles, and exceeding revenue targets.
- Hands-on experience in proposal creation, cross-functional collaboration, and executive presentations.
- Excellent interpersonal, networking, and communication skills.
- Experience working with US clients and global delivery models.
- Ability to work independently and build long-term client trust.
Why Join Pibit.ai?
- Competitive base salary with performance-based incentives.
- Opportunity to work with cutting-edge AI solutions in Insurtech.
- Work with a fast-growing, YC-backed start-up in a high-impact role.
- Collaborative and dynamic work culture with high career growth potential.
If youre a strategic thinker, sales-driven, and passionate about AI-powered solutions, join Pibit.ai and help shape the future of AI in underwriting!
Apply now and be a part of our growth journey.
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