Company Overview:

Petroexcel Technology Services Private Limited is a specialized technology solutions provider focused on delivering high-impact digital transformation and operational excellence for the energy and industrial sectors. Operating at the intersection of complex engineering and modern IT infrastructure, the company enables global clients to optimize their technical workflows and service delivery models. With a strong footprint in emerging markets, Petroexcel leverages data-driven insights to streamline operations, ensuring that industrial processes are both scalable and resilient in a rapidly evolving technological landscape.

Role Overview:

The Executive for Process Improvement & Service Operations will serve as a pivotal link between technical service delivery and operational efficiency. In this role, you will be responsible for auditing existing workflows, identifying bottlenecks, and implementing automation strategies that enhance service quality across our Nigerian operations. You will collaborate closely with cross-functional teams, including IT support, field operations, and regional management, to ensure that service delivery aligns with global standards. Your work will directly influence the company's ability to scale operations effectively, reduce service downtime, and improve overall client satisfaction through rigorous process design and data-backed decision-making.

Key Responsibilities:

- Design and document end-to-end service workflows to ensure consistency and compliance with international ITSM frameworks.

- Lead process automation initiatives by identifying manual tasks that can be transitioned to digital tools, thereby increasing operational throughput.

- Analyze operational data to identify performance trends and provide actionable insights to leadership for strategic decision-making.

- Monitor service quality metrics and implement corrective measures to maintain high performance standards across all business operations.

- Facilitate cross-departmental collaboration to resolve operational friction points and improve the efficiency of service delivery cycles.

- Manage the lifecycle of process improvement projects, ensuring that changes are effectively communicated and adopted by the relevant teams.

Required Skillset:

- Demonstrated expertise in ITSM methodologies and the ability to apply these frameworks to real-world industrial service environments.

- Proven ability to design, map, and re-engineer complex business processes to drive efficiency and reduce operational costs.

- Proficiency in data analytics tools to translate raw operational data into clear, visual reports that inform management strategy.

- Strong technical aptitude for identifying and implementing process automation software that integrates seamlessly with existing infrastructure.

- Exceptional communication skills, with the ability to influence stakeholders and manage change across diverse, multi-cultural teams in a high-pressure environment.

- A Bachelor's degree in Engineering, Business Administration, or a related field, complemented by 5 - 10 years of experience in operations or process excellence roles.

- Ability to thrive in an on-site work environment in Nigeria, demonstrating high adaptability to local operational challenges and regional business requirements.