Company Overview:

PeopleStrong Technologies Private Limited is a leading enterprise HR technology company that empowers organizations to manage their entire employee lifecycle through a unified, AI-driven platform. Operating at the intersection of SaaS and human capital management, the company provides comprehensive solutions for talent acquisition, payroll, performance management, and workforce analytics. With a significant footprint across Asia, PeopleStrong serves large-scale enterprises by digitizing HR processes to drive operational efficiency and improve employee experience.

Role Overview:

The Account Director serves as the primary strategic partner for our enterprise clients, acting as the bridge between their business objectives and our technology ecosystem. In this role, you will lead high-level engagements with C-suite stakeholders and HR leadership to ensure our platform delivers measurable value and ROI. You will orchestrate cross-functional collaboration between product, implementation, and support teams to drive client retention, identify expansion opportunities, and foster long-term loyalty. By maintaining a deep understanding of the client organizational goals, you will position PeopleStrong as an indispensable partner in their digital transformation journey.

Key Responsibilities:

- Lead the end-to-end relationship management for a portfolio of enterprise accounts to ensure high levels of client satisfaction and platform adoption.

- Develop and execute comprehensive account plans that align PeopleStrong product capabilities with the client evolving business requirements.

- Drive revenue growth through proactive identification of upsell and cross-sell opportunities within existing client organizations.

- Facilitate regular business reviews with senior stakeholders to demonstrate platform impact, share industry insights, and align on future strategic initiatives.

- Manage complex client escalations by coordinating with internal technical and product teams to ensure timely resolution and service excellence.

- Act as a trusted advisor to clients, providing consultative guidance on HR transformation trends and best practices to maximize the utility of our solutions.

Required Skillset:

- Demonstrated ability to manage complex, multi-stakeholder relationships within large enterprise environments, ensuring consistent value delivery.

- Proven expertise in consultative sales and account planning, with a focus on identifying client pain points and proposing scalable technology solutions.

- Exceptional communication and negotiation skills, with the ability to influence C-suite executives and navigate organizational hierarchies effectively.

- Strong analytical mindset to interpret usage data and business metrics, translating them into actionable insights for the client.

- Ability to thrive in a fast-paced, remote-friendly environment, maintaining high levels of self-motivation and organizational discipline.

- Minimum of 5 to 15 years of professional experience in client-facing roles within the SaaS, HR Tech, or enterprise software industry.

- A postgraduate degree from a premier institute is preferred, providing a strong foundation in business strategy and management.