Opkey - Manager - Customer Success

About the job

About Opkey

Opkey is transforming the way enterprises test their ERP and business applications by offering an AI-powered no-code test automation platform.

Our platform supports Oracle Fusion Cloud, SAP S/4HANA, Workday, Salesforce, and more.

Headquartered in Dublin, California, with offices in Pittsburgh, NYC, Noida, and Bangalore, Opkey is a fast-growing, VC-backed SaaS company trusted by 250+ enterprise customers including GAP, Pfizer, and KPMG.

With the test automation market projected to reach $50B by 2026, we are positioned to lead the future of enterprise testing.

Role Overview

As a Customer Success Manager (CSM), you will be responsible for driving customer adoption, retention, and growth.

You will build strong relationships with customers, ensure they realize value from Opkey, and act as their trusted advisor to maximize ROI.

Key Responsibilities

- Own customer relationships post-sales, ensuring high renewal and retention rates.

- Develop and execute customer success plans aligned with business objectives.

- Conduct Quarterly Business Reviews (QBRs) and other engagement meetings.

- Proactively identify at-risk accounts and implement corrective actions.

- Drive product adoption and usage, leveraging data insights and usage metrics.

- Act as the voice of the customer to product and internal teams.

- Identify opportunities for upsell and expansion within accounts.

- Maintain accurate customer health scores, usage data, and forecasts in CRM.

What Were Looking For

- 9 years of Customer Success / Account Management experience in a SaaS environment.

- Strong understanding of SaaS business models and metrics (ARR, NRR, churn).

- Proven track record of meeting or exceeding renewal and retention goals.

- Excellent presentation, communication, and negotiation skills.

- Experience working with CRM (Salesforce/HubSpot) and customer success platforms.

- Strong problem-solving skills and a data-driven decision-making approach.

- Bachelors degree or equivalent professional experience.

Why Join Opkey?

- Opportunity to work in a fast-growing SaaS scale-up disrupting the ERP testing space.

- Exposure to global enterprise customers across industries.

- Collaborative and innovative culture where your ideas directly impact growth.

- Competitive compensation and benefits package.

Skills: customer success management,retentation,,customization,delivery management,upsells,