Description:

Should have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests.

Also responsible for highlighting short/medium/long-term issues to the General Manager / MD and helping formulate solutions.

The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

Operations Manager Duties And Responsibilities:

- Taking Care of the Mudhouse project that is 100mts away from main campus.

- Ensuring 100% guest satisfaction.

- Fully responsible for all aspects of all departments.

- Support and work with all Head of Departments in all aspects of running this hotel.

- Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests.

- Overlook Front office and Food & beverage operation on daily basis.

- Conduct regular operations team meetings with all the HOD daily/ weekly to discuss routine operational matters, sales targets, Guest feedback action taken for service recovery, and any staff issues.

- Minutes of the meeting are to be sent to GM/Management.

- Ensure SOP implementation in all departments and check the same during routine operational checks.

- Consultant /GM guidance is to be taken wherever required.

- Monitor the purchase/indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc).

- Closely working with head of department ,inspecting the stores (F&B/ Kitchen/ Housekeeping/ Security) to check the stock in hand (quality, par stock levels, expiry, etc) with the F&B Manager and chef.

- Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.

- Inspecting all departments for SOP implementation.

- Inspecting all arrival rooms and guest areas for their upkeep and maintenance.

- Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

- Monitor the co-ordination between all departments for smooth & efficient operations.

- Assessing and reviewing customer satisfaction and service recovery process.

- Meet all dept heads to review & train the staff to upkeep the human capital.

- Identifying staff learning needs and assisting with development.

- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

- Conduct weekly / Daily meetings with Head of department for day to day operation and plan of action.

- Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization.

- Be available on call 24 hours a day to resolve any urgent problems or emergencies.

- Responsible for the overall management of the operation of the hotel.

- Responsible to adopt long working hours and break shifts as and when required in operation.

- Any other duties assigned.

REPORTS TO: General Manager / Management.

Prerequisites:

- Excellent revenue management skills with experience in budgets, P&Ls, and forecasting.

- Working with colleagues to share skills, knowledge, resources, and networks.

- Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.

Education:

- A degree in Hospitality Management is an asset for Graduates with a bachelors degree and/or diploma in hotel or another related field.

- Computer Knowledge, MS Office.

- Experience in Property Management Software and Revenue Management Systems is desired.

Experience:

- Minimum 7+ years work experience in a 4 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.