About the job

About the role

We are seeking a dynamic and experienced Technical Account Manager (TAM) to join our Business & Growth-Enterprise team.

The TAM will serve as a key point of contact for our enterprise customers, ensuring successful deployment, adoption, and optimization of our communication solutions.

This role requires a blend of technical expertise, project management, and customer engagement skills.

Key Responsibilities:

- Act as a dedicated technical liaison between customers and internal teams, ensuring seamless service delivery and issue resolution.

- Build and maintain strong, long-term relationships with key clients to foster trust and loyalty with regular in person meetings with CXO's.

- Understand the unique needs, goals, and business objectives of each key account.

- Coordinate with cross-functional teams (Product, Engineering, Support, and Operations) to address customer requirements and resolve technical challenges.

- Lead the onboarding process for new clients, ensuring successful integration with our CPaaS solutions.

- Develop strategic plans to align Onextel products and services with client needs, aiming to increase client satisfaction and profitability.

- Act as the main point of contact for clients to address issues, handle complaints, and resolve problems effectively.

- Provide technical training and documentation to clients to enhance product understanding and usage.

- Lead sales negotiations with critical clients and identify opportunities for up-selling and cross-selling.

- Serve as a liaison between the client and various internal departments, such as marketing, sales, and logistics, to ensure seamless service delivery.

- Monitor key account metrics, analyze data, and provide reports to top management.

- Assist in the development and execution of service improvement plans.

- Analyze customer feedback and usage data to identify opportunities for upselling and cross-selling additional services.

- Ensure deadlines are met and that clients receive the correct products and services on time.

- Stay updated on CPaaS industry trends and emerging technologies to provide strategic guidance to customers.

Required Skills and Qualifications:

- Bachelors degree in Computer Science, Information Technology, or a related field.

- 3-7 years of experience in Technical Account Management, Service Delivery, or a similar customer-facing technical role, preferably in CPaaS, Telecom, or SaaS domains.

- Strong understanding of messaging technologies (SMS, Voice, WhatsApp, RCS, APIs) and cloud communication platforms.

- Hands-on experience with API integrations (REST/SOAP), SMPP, and troubleshooting tools.

- Excellent project management and organizational skills with the ability to manage multiple accounts simultaneously.

- Strong problem-solving skills with a proactive and customer-centric approach.

- Exceptional communication and interpersonal skills to build trusted relationships with customers and internal teams.

- Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs.

Preferred Qualifications:

- Knowledge of DLT compliance, telecom regulations, and security standards in India.

- Certifications in project management (PMP, ITIL) or cloud technologies.

- Experience with monitoring and reporting tools

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Posted by

Shweta Singh

Manager – Talent Acquisition; Business and Growth at OneXtel

Last Active: 16 December 2025

Job Views:
9

Applications: 7

Recruiter Actions: 0

Posted in

IT & Systems