Company Overview:

Omega Healthcare Management Services Pvt. Ltd. is a leading provider of technology-enabled healthcare outsourcing services. The company specializes in Revenue Cycle Management (RCM) and clinical services, supporting healthcare providers and payers across the United States. With a global workforce and a focus on operational excellence, Omega Healthcare leverages advanced analytics and digital solutions to streamline complex administrative and clinical workflows, ensuring financial health and improved patient outcomes for its clients.

Role Overview:

As the Head of Autonomous Operations, you will spearhead the transformation of traditional BPO delivery models into AI-driven, automated ecosystems. This leadership role sits at the intersection of technology and operations, requiring you to oversee the integration of Artificial Intelligence and automation tools into large-scale Revenue Cycle Management processes. You will collaborate with cross-functional teams, including engineering, data science, and global operations, to drive efficiency, reduce manual intervention, and ensure seamless service delivery. Your impact will be measured by your ability to scale autonomous workflows, optimize capacity, and maintain rigorous SLA standards across our delivery centers in Bangalore, Chennai, and Hyderabad.

Key Responsibilities:

- Architect and execute the roadmap for autonomous operations to transition manual RCM processes into intelligent, automated workflows.

- Lead large-scale BPO operations, ensuring that automation initiatives directly correlate with improved turnaround times and cost-efficiency for global healthcare clients.

- Manage complex incident response protocols to ensure minimal disruption during the deployment of new AI models and automated systems.

- Oversee comprehensive capacity planning and workforce management strategies to balance human expertise with machine-led output effectively.

- Define and monitor critical SLAs and performance metrics, ensuring that autonomous systems meet or exceed client expectations for accuracy and compliance.

- Mentor and develop high-performing teams, fostering a culture of innovation and continuous improvement within the operations vertical.

- Partner with senior stakeholders to align operational strategies with the broader organizational goal of digital transformation.

Required Skillset:

- Demonstrated expertise in leading large-scale BPO operations with a specific focus on Revenue Cycle Management and healthcare domain workflows.

- Proven ability to integrate Artificial Intelligence and automation technologies into operational environments to drive measurable business outcomes.

- Strong command over capacity planning, workforce management, and SLA governance in a high-volume, multi-site environment.

- Exceptional leadership capabilities, with the ability to influence cross-functional teams and manage complex stakeholder relationships at the executive level.

- Strategic mindset for incident management, capable of navigating technical challenges while maintaining operational continuity.

- Excellent communication skills, with the ability to articulate technical automation strategies to non-technical business leaders.

- A minimum of 15 - 20 years of professional experience in operations leadership, preferably within the healthcare or BPO sector.

- Educational background in Engineering, Management, or a related field from a premier institute is highly preferred.

- Flexibility to work in a hybrid model across our Bangalore, Chennai, or Hyderabad locations.