Omega Healthcare - Associate Director - Delivery - Medical Coding & Clinical Documentation Improvement

Description:

We are hiring a senior leadership professional for the role of Associate Director Delivery (Medical Coding & Clinical Documentation Improvement CDI) to manage large-scale US Healthcare RCM delivery operations.

The role requires deep expertise in IPDRG coding, CDI operations, end-to-end delivery management, SLA governance, client handling, and large team leadership.

The incumbent will drive operational excellence, productivity, quality compliance, and client satisfaction across multiple healthcare accounts.

Key Responsibilities:

- Lead end-to-end delivery management for Medical Coding, IPDRG, and CDI operations.

- Define and execute delivery strategy, operating models, and transformation initiatives.

- Manage RCM operations, coding quality, productivity, accuracy, and audit compliance.

- Own resource planning, capacity management, utilization, and workforce forecasting.

- Drive SLA, TAT, AR metrics, coding accuracy, and compliance reporting.

- Handle client escalation management, stakeholder communication, and business reviews.

- Lead and mentor Senior Managers, Managers, Team Leads, QAs, and Coders (large FTE strength).

- Drive process excellence, automation, Six Sigma, Lean, and performance improvement initiatives.

- Partner with Transitions, Training, Quality, HR, IT, Compliance, and Analytics teams.

- Ensure adherence to HIPAA, AHA coding guidelines, CMS regulations, and payer policies.

- Lead transition management, ramp-ups, new client onboarding, and program expansions.

- Present MIS dashboards, productivity reports, SLA scorecards, and executive governance reviews.

Mandatory Skills & Expertise:

- Medical Coding Delivery Management

- Clinical Documentation Improvement (CDI)

- IPDRG / Inpatient Coding / DRG Validation

- US Healthcare Revenue Cycle Management (RCM)

- Large Team Handling (200+ / 300+ FTEs)

- Client Relationship Management & Escalation Handling

- SLA, TAT, Productivity, Accuracy & Quality Governance

- Audit, Compliance, HIPAA, CMS, AHA Guidelines

- Lean, Six Sigma, Process Excellence, Automation

- Transition Management & New Program Launch

Eligibility Criteria:

- Total Experience: 17-20 years in US Healthcare RCM / Medical Coding / CDI

- Experience in Managerial Roles: 10+ years

- Leadership Experience: 3+ years as AGM / DGM / GM / Associate Director

- Must have handled multi-client enterprise delivery portfolios

Education & Certifications:

- Bachelors / Masters Degree Any discipline