About Omnicuris:

Omnicuris partners with leading pharmaceutical companies to design innovative marketing and educational solutions for healthcare professionals. With a network of 7,000+ KOLs and collaborations with medical associations, hospitals, universities and medical bodies, Omnicuris creates trusted, impactful content and engagement platforms for the healthcare ecosystem.

Role Overview:

We are looking for a Senior Engagement Manager to own client relationships, lead complex projects and drive account growth. The role combines strategic thinking, client management, solution development, project execution and commercial ownership. The position is primarily hands-on, with the opportunity to take on team management responsibilities depending on the candidate's experience and leadership capabilities.

Key Responsibilities:

1. Client & Account Management:

- Own client relationships and understand their business objectives, priorities and evolving requirements.

- Build trusted relationships through proactive communication and effective stakeholder management.

- Manage client expectations, challenging conversations and escalations professionally.

- Identify opportunities to strengthen client relationships and support long-term partnerships.

2. Project Delivery & Stakeholder Management:

- Lead projects end-to-end, from requirement discovery and planning through execution, delivery and closure.

- Translate client requirements into structured project plans, deliverables, timelines, budgets and responsibilities.

- Coordinate with medical/scientific, creative, technology and other internal teams to ensure seamless execution.

- Monitor milestones, dependencies and risks, initiating corrective action to prevent delays.

- Ensure projects are delivered within agreed scope, timelines, SLAs and quality standards.

- Improve execution processes and proactively resolve operational bottlenecks.

3. Strategic Solutioning:

- Understand underlying client business and marketing challenges and develop relevant, practical solutions.

- Develop proposals, presentations, execution roadmaps and project plans aligned with client objectives.

- Recommend appropriate engagement formats and solutions, balancing client expectations with operational feasibility, resource availability and compliance requirements.

- Contribute to client pitches and strategic discussions through structured problem-solving and solution development.

4. Commercial Ownership & Account Growth:

- Identify opportunities for repeat business, upselling and cross-selling within existing accounts.

- Understand project commercials, budgets, scope and value delivered to clients.

- Convert client discussions and project insights into potential business opportunities.

- Collaborate with Sales on account planning, proposals and commercial discussions to support revenue growth.

5. Team Leadership (Where Applicable):

- Mentor and manage Engagement Managers based on the candidate's experience and the role's scope.

- Allocate projects based on complexity, team capabilities and workload.

- Review project delivery, client relationships and individual performance.

- Coach team members on client management, solutioning, problem-solving and execution excellence.

- Drive accountability, consistent delivery standards and effective project governance.

Experience & Qualifications:

- 7+ years of relevant experience in client servicing, account management, project/program management, advertising, marketing services, consulting or related fields.

- Proven experience managing complex client relationships, multiple projects and cross-functional stakeholders.

- Strong capabilities in structured problem-solving, communication, presentation and project execution.

- Commercial awareness and the ability to identify opportunities for account growth.

- Experience in healthcare/pharma is preferred but not mandatory.

- Prior people-management experience is an advantage, but not essential.

- Strong proficiency in PowerPoint, Excel and business communication.

What Success Looks Like:

- Projects delivered within agreed timelines, scope and quality standards.

- Strong client relationships and a consistently positive client experience.

- Identification of repeat business and account expansion opportunities.

- Proactive risk management and effective cross-functional execution.

- Improved delivery processes and, where applicable, effective team performance and development.