NPST - Performance Manager

- The Performance Manager is responsible for driving organizational performance improvement by monitoring, analyzing, and enhancing business processes and employee productivity.

- This role focuses on setting performance standards, measuring outcomes, and implementing strategies to optimize operational efficiency and achieve strategic goals.

- The ideal candidate will have strong analytical skills, a data-driven mindset, and experience in managing performance frameworks.

Key Responsibilities:

- Develop, implement, and maintain performance management systems and KPIs aligned with business objectives.

- Monitor and analyze performance data across departments to identify trends, gaps, and opportunities for improvement.

- Collaborate with department heads and team leaders to set realistic performance targets and benchmarks.

- Design and deliver performance improvement initiatives, training, and development programs.

- Conduct regular performance reviews and prepare detailed reports for senior management.

- Facilitate continuous feedback mechanisms and support a culture of accountability and excellence.

- Identify root causes of performance issues and recommend corrective actions.

- Support change management initiatives to enhance organizational effectiveness.

- Work with HR on employee appraisal processes and link performance metrics to reward systems.

- Utilize performance management software and tools to track progress and generate insights.

Qualifications:

- Bachelor's / master's degree in Business Administration, Human Resources, Management, or a related field.

- Proven experience 5+ in performance management, business analysis, or operational excellence roles.

- Strong knowledge of performance measurement methodologies and tools (Balanced Scorecard, Six Sigma).