NimbusPost - Assistant Manager - Operations

Role overview:

The Seller Excellence role is responsible for driving the growth, efficiency, and satisfaction of sellers by combining data-driven insights with proactive engagement. The role involves analyzing seller performance metrics, identifying opportunities for improvement, and delivering tailored consultative support to help sellers optimize their operations. As a seller-facing position, it requires building strong relationships, understanding business needs, and providing actionable recommendations to enhance operations, service quality, and overall performance.

Roles and Responsibilities:

- Track and maintain performance metrics such as overall conversion rates and promised delivery date (PDD) performance weekly.

- Monitor seller-wise performance against predefined targets.

- Identify trends, gaps, and areas for improvement in seller performance and recommend actionable solutions.

- Stay updated on best practices in performance monitoring and analytics to drive continuous improvement.

- Collaborate with internal teams to define and update seller-specific performance targets.

Performance Analytics & Reporting

- Prepare detailed performance reports, highlighting key insights and actionable recommendations.

- Continuously track progress toward these targets and provide regular updates to stakeholders.

Operational Process Improvement

- Identify and resolve operational bottlenecks impacting order processing, dispatch, and delivery.

- Collaborate with internal teams to optimize workflows.

Consultative Seller Engagement

- Conduct performance review meetings with sellers to discuss growth opportunities and operational efficiency.

- Provide guidance on courier selection, route optimisation & other operational support.

Relationship Management

- Serve as the primary point of contact for assigned sellers to address queries and escalations.

- Build long-term, trust-based relationships to improve seller retention and loyalty.

Requirements:

- Operational Excellence: Proven ability to manage and resolve NDR cases efficiently while maintaining accurate records and documentation.

- Analytical Skills: Proficiency in analyzing performance metrics and identifying trends or areas for improvement.

- Communication Skills: Strong ability to coordinate and follow up with multiple stakeholders, including KAMs and courier POCs.

- Attention to Detail: Highly organized with the ability to ensure timely and accurate reporting and tracking.

- Proactivity: Ability to identify and flag operational challenges proactively and suggest actionable solutions