Nexivo - Customer Success Lead

Key Responsibilities:

- Serve as the primary point of contact for clients, ensuring strong engagement and transparent communication.

- Manage end-to-end project execution, ensuring adherence to timelines, budgets, and quality standards.

- Identify potential risks during project execution and recommend effective risk mitigation strategies.

- Build and maintain healthy, long-term relationships with clients to promote trust and loyalty.

- Act as a customer advocate, addressing client needs while promoting product upgrades and cross-selling opportunities.

- Collaborate with internal stakeholders and department leaders to define, prioritize, and deliver projects.

- Oversee project development, monitor team performance, and provide timely feedback to management.

- Conduct continuous evaluation of projects to ensure alignment with client requirements and business goals.

- Analyze and monitor financial data, including budgets, costs, and risk assessments.

Requirements:

Education: Bachelor's or Master's degree in Business, Administration, or related field.

Experience:

- Minimum 5 years of industry experience.

- At least 2 years in client engagement, project management, or service delivery roles.

- Supervisory/leadership experience (1+ year preferred).

Skills:

- Strong leadership and stakeholder management abilities.

- Excellent written and verbal communication skills.

- Strong organizational, analytical, and multi-tasking abilities.

- Attention to detail with strong technical and problem-solving skills.

- Certifications: Project Management Professional (PMP) certification is an advantage.

Why Join Us?

- Opportunity to work closely with clients and drive impactful outcomes.

- Collaborative and growth-oriented work culture.

- Scope to lead projects across diverse domains and industries.