Urgent Requirement in Account Manager Profile for Mohali Location
Key Responsibilities:
- Client Engagement & Account Handling
- Act as the primary point of contact for assigned client accounts.
- Conduct regular check-ins and build strong client relationships.
- Operate as the lead point of contact for any and all matters specific to your customers
- Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
- Mine the existing accounts for new business possibilities and utilising available resources to drive account retention and growth
- Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
- Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to customer needs and objectives
- Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies.
Requirements:
- Conduct product demos and presentations to prospective and existing clients.
- Customize product pitches based on client needs and use cases.
- Handling Client Requirements
- Understand business and feature requirements from existing clients.
- Collaborate with the backend tech/product team to assess feasibility.
- Ensure proper coordination and project management until the feature or enhancement goes live.
- Prepare and share release notes and relevant updates with clients post-implementation.
- Sales & Business Development
- Identify upselling or cross-selling opportunities within existing accounts.
- Support business development efforts through lead follow-up and relationship nurturing.
- Work with internal teams to prepare proposals and pricing where needed.
- Strong communication, coordination, and presentation skills.
- Proficient in MS Office and CRM tools (HubSpot, Zoho, or similar).
- Ability to provide client service to a large number of client accounts with passion, strong initiatives and positive attitude
- Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs and cross-functional project management
- Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
- Consultative sales background or experience as a solutions engineer is a plus
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