Description :

About the Role :

- We are looking for a tech-savvy and customer-focused Customer Success Manager (CSM) to own the end-to-end lifecycle of Bluebeam solutionsfrom presales support to post-sales onboarding, adoption, and long-term customer success.

- In this role, you will act as a trusted advisor to clients across AEC, EPC, and Manufacturing industries, ensuring they derive maximum value from Bluebeam solutions while driving retention and growth.

Key Responsibilities:

- Partner with Sales Teams (Direct, Channel Partners, Enterprise) to support pre-sales activities including product demos, technical presentations, and Proof of Concepts (POCs)

- Understand customer requirements and design solution workflows aligned with business use cases in AECO environments

- Lead customer onboarding, including setup, configuration, and deployment of Bluebeam Revu & Studio

- Deliver user training sessions and workshops to ensure smooth adoption across client teams

- Act as the primary point of contact for customers, providing ongoing support and guidance

- Troubleshoot technical and workflow-related issues, ensuring minimal disruption and high user satisfaction

- Monitor product usage and engagement to drive adoption, retention, and expansion opportunities

- Identify upsell and cross-sell opportunities in collaboration with sales teams

- Build strong relationships with key stakeholders including project managers, engineers, architects, and operations teams

- Gather customer feedback and collaborate with product and support teams to enhance solution offerings

- Maintain accurate records of customer interactions, success plans, and health metrics in CRM tools

- Stay updated on industry trends, digital construction practices, and AECO technology advancements

Key Requirements (Essentials) :

- 2-7 years of experience in Customer Success, Presales, Technical Consulting, or Implementation roles

- Proven ability to deliver product demos, training sessions, and customer onboarding programs

- Excellent communication, presentation, and stakeholder management skills

- Strong problem-solving skills with a customer-first mindset

- Ability to manage multiple client engagements and prioritize effectively

Preferred Qualifications (Good to Have) :

- Bluebeam Certification or hands-on experience with Bluebeam Revu & Studio

- Understanding of project workflows, and documentation processes

Key Competencies :

- Customer-Centric Mindset

- Technical & Functional Expertise (AECO Tools)

- Relationship Management & Stakeholder Engagement

- Problem Solving & Analytical Thinking

- Communication & Training Delivery

- Collaboration & Cross-functional Alignment