National Delivery Head - Vocational Training

We currently have an exciting opportunity for the position of National Delivery Head with one of our reputed clients located in India.

Company Profile:

Founded in 1993, our client is a leading provider of vocational training in Aviation, Hospitality, Travel, and Customer Service. With nationwide centers and international presence, the company offers specialized programs in air hostess training, corporate learning, modeling, recruitment, and degree education. Recognized by NSDC and THSC, and partnered with major airlines for hands-on training, our client has received multiple awards for excellence in placement and skill development. Thousands of graduates have secured roles in top global airlines and hospitality brands.

Job Title: National Delivery Head

Function: Training Delivery

Reporting To: Chief Operating Officer (COO)

Location: Gurgaon / Gurugram

Education Qualifications: Bachelor/Masters degree specialization in Education, HR, or Business Management.

Experience: 17-25 years

No. Of Working Days: 5 Days

Key Responsibilities:

Training Strategy & Leadership:

- Develop and implement a national training strategy aligned with organizational goals

- Provide strategic directions to regional training teams to ensure consistency and quality

Team Leadership & Development:

- Lead, mentor, and manage training teams across all centers

- Ensure high team performance, adherence to targets, and consistent improvement

- Drive student satisfaction and learning outcomes

Training Performance Monitoring:

- Monitor and analyze training KPIs (attendance, dropout rates, certification timelines)

- Ensure >90% attendance and <5% dropout across centers

- Oversee batch formation and student engagement activities

- Take corrective actions to maintain high-quality delivery

Operational Oversight:

- Ensure seamless day-to-day training operations across the country

- Involve in recruitment, training, and deployment of trainers and coordinators

- Regularly visit centers PAN India to monitor operations and maintain delivery standards

- Manage trainer rosters, training infrastructure, and resource allocation

Process & Policy Compliance:

- Enforce strict adherence to training processes, policies, and SOPs

- Drive compliance, discipline, and audit-readiness at every center

Training Quality & Outcomes:

- Ensure training excellence with high student satisfaction and successful placements

- Align delivery methods with certification requirements and student development objectives

Required Skills:

- Strong leadership and team-building skills

- Excellent communication and interpersonal abilities

- Strategic thinker with a hands-on approach

- Target-oriented and energetic

- Strong analytical and problem-solving capabilities