About the job: Role Overview: - The Enterprise Account Manager will be responsible for managing and growing our relationships with enterprise customers. - The ideal candidate will have 4-6 years of industry experience in SAAS or related industries, with a proven track record of managing enterprise accounts and achieving sales targets. - This role requires a deep understanding of the SAAS landscape and the ability to navigate complex customer environments. Key Objectives: - Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned enterprise accounts. - Develop strategic account plans to maximize customer value and increase wallet share. - Customer Satisfaction: Act as the primary point of contact for enterprise customers, ensuring their issues and incidents are effectively resolved. - Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships. - Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. - Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies. - Leverage satisfied customers to drive new business acquisition. Responsibilities: - Manage a portfolio of enterprise accounts, developing and executing account plans to meet revenue targets. - Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs. - Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences. - Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction. - Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperators solutions and differentiate them in the market. - Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools. - Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers. - Participate in industry events, conferences, and networking activities to expand the companys reach and identify new business opportunities. Requirements: - Bachelor's/Master's degree in Business, Sales, Marketing, or a related field. - An MBA or equivalent is a plus. - 1-2 years of relevant experience in enterprise account management within the SAAS or allied industries. - Proven track record of meeting or exceeding sales targets and driving revenue growth. - Strong business acumen and the ability to understand complex customer environments. - Excellent communication, negotiation, and interpersonal skills. - Customer-centric mindset with a passion for delivering exceptional customer experiences. - Self-motivated, goal-oriented, and ability to work independently with minimal supervision. - Proficiency in using CRM tools and other sales productivity software. - Knowledge of the Indian enterprise market and telephony solutions is advantageous. - Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team. - Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. - They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.

Delhi

MyOperator - Account Manager 

Job Description for MyOperator - Account Manager  in MyOperator in  Delhi for (1-4) years of experience. Apply Now!