MYCPE ONE - Vice President - Operations

We are seeking a highly capable and dynamic VP - Operations to lead and scale multiple business divisions, drive operational excellence, and take full responsibility for the P&L of a large and fast-growing business unit.

The COO will work closely with the CEO for 8-12 months during the transition phase, after which significant leadership and operational responsibilities will be delegated.

Key Qualities & Competencies Required:

- Strong Business & Commercial Acumen

- Deep understanding of business models, revenue levers, profitability drivers.

- Ability to analyse the business end-to-end and take strategic decisions that impact growth and P&L.

- Prior experience leading or managing a sizeable business, division, or large operational unit.

Problem-Solving & Execution Leadership:

- Ability to identify problems proactively, find root causes, and propose practical solutions.

- Strong ownership to drive initiatives from concept to completion.

- Ability to operate in both collaborative and authoritative leadership modes, depending on the situation.

Technology, Automation & AI Mindset:

- Solid understanding of technology, automation, and AI concepts.

- Experience converting AI/tech knowledge into practical use cases and delivering outcomes.

- Not required to be a developer, but must understand how to lead tech-enabled transformation.

Change Management & Transformation Ability:

- Must be a change agent capable of driving cultural, operational, and strategic transformation.

- Prior experience in organizational change, process redesign, or HR transformation is highly preferred.

Multi-Disciplinary Functional Expertise:

The role requires broad exposure and understanding across.

- Operations.

- Customer Success.

- Marketing & Sales.

- Talent Operations.

- Service Delivery.

The candidate must be comfortable managing leaders across multiple verticals and integrating all functions into a cohesive operating engine.

Leadership & Team Management:

- Ability to lead large teams and multiple department heads.

- Balanced temperament-firm when required, collaborative when needed.

- High emotional intelligence, maturity, and team motivation capabilities.

- Exposure to Global Stakeholders.

- Will be required to travel to the US as needed.

- Should be comfortable interacting with international clients, partners, and leadership teams.