Title : Manager Partner Success.

Location : Ahmedabad (Onsite).

Experience Required : 6-10 years.

Function : Client Success / Partnership Management / Team Leadership.

Industry : EdTech / Accounting / Offshore Services / Continuing Education.

About the Role:

- We are hiring a Partner Success Manager to lead and scale the Partner Success function.

- This person will serve as the second-in-command to the department head and is expected to eventually take over significant portion of current leadership responsibilities.

- The ideal candidate is a strong communicator, strategic thinker, and people-first leader who thrives in dynamic, growth-oriented environments.

Key Responsibilities:

Partner Management:

- Serve as the primary point of contact for content partners (speakers, educators, and subject matter experts).

- Coordinate onboarding, content submission, and delivery timelines for webinars and on-demand programs.

- Build long-term relationships and ensure ongoing engagement from qualified educators.

- Manage partner communications for compliance, content updates, renewals, and feedback loops.

Team Leadership:

- Lead a growing team of Partner Success Associates.

- Provide mentorship, performance feedback, and process clarity to ensure high-quality partner experiences.

- Monitor workload distribution and support team growth.

Process Optimization:

- Improve systems for onboarding, content tracking, SLA adherence, and partner retention.

- Identify process gaps and collaborate with tech/product teams to streamline operations.

- Support migration of tracking and reporting systems from spreadsheets to internal dashboards/tools.

Cross-Functional Collaboration:

- Work closely with Content, Compliance, Tech, Sales, and Support teams to align priorities and solve delivery challenges.

- Ensure educational content aligns with regulatory requirements (e. , NASBA standards in the U. , IRS, etc.

Requirements:

- Exceptional verbal and written communication required with experience of speaking with external stakeholders as well as management.

- 6-10 years of experience in customer success, client delivery, client relationship management or partner management roles.

- At least 2 years of team management experience with direct reports.

- Strong communication and relationship-building skills, especially with international stakeholders.

- Familiarity with CRM platforms (e. Zoho, etc. ), project trackers, and Excel-based reporting.

- Experience with US based clients, especially in accounting, tax, EdTech, or compliance services is a plus.

- Prior exposure to NASBA or continuing education platforms is a bonus but not mandatory.

What Success Looks Like:

- Partners are onboarded, engaged, and supported with minimal friction.

- Internal team is high-performing, autonomous, and growing under your guidance.

- Content pipeline is consistent, compliant, and aligned with audience needs.

- The department scales without compromising on service quality or compliance.

Location & Shift:

- This is a full-time onsite role in Ahmedabad.

- 5 PM IST to 02 AM IST M-F.(Weekends off).

What this role is not:

- Not Customer Support: This is not a role where you're handling tickets, technical queries, or reactive support.

- You're managing strategic relationships, not troubleshooting errors.

- Not Sales or Lead Gen: You won't be cold-calling, pitching services, or chasing quotas.

This role is about retention, relationship-building, and delivery coordination with already-engaged partners.

- Not a Back-office Job: While there's a strong operational element, this is not a purely backend or data-entry role.

- You'll be speaking directly with high-profile educators, thought leaders, and US based professionals.

- Not a Passive Admin Role: We're not looking for someone to just follow checklists.

- We need someone who takes ownership, drives improvements, and proactively ensures nothing slips through the cracks.

- Not Just an Individual Contributor: While you'll roll up your sleeves, you'll also lead a team, mentor associates, and help grow the function.

- This role requires leadership maturity and collaboration.