Work Schedule: 2:00 PM - 11:00 PM IST (Mid-Shift)

About ModMed:

At ModMed, we are on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. We envision a world where the software we build increases medical-practice success and improves patient outcomes.

Our culture is anchored in our Core Values:

Create customer delight.

Save time.

Innovate boldly, then make things happen.

Align passion with purpose.

Think big. Have fun. Do good.

If you are an HR professional who thrives on building trust, resolving complex challenges with empathy, and driving a positive, compliant workplace culture, you will find your purpose here.

Position Summary:

As an integral part of the India People Team, the Employee Relations Partner will be responsible for managing local employee relations, including processes and procedures, to drive positive impacts on our workplace culture. In this role, you will partner with the local People Team, US-based Employee Relations Partner, Legal, Benefits, and Compliance teams to develop employee relations strategy, policy, and practice. You will also ensure cross-functional investigations and any disciplinary processes are addressed promptly, impartially, and in line with company values and applicable laws.

Shift Note: This role operates on a 2:00 PM to 11:00 PM IST schedule to facilitate seamless real-time collaboration, alignment, and strategic partnership with our US-based Employee Relations and Legal counterparts.

Essential Duties and Responsibilities:

Employee Relations:

- Take initiative to partner in the design, implementation, and management of strategies and continuous improvement to the employee relations framework and deliverables, including policies, procedures, and training.

- Provide guidance and support to the local People Team, People Business Partners, and leaders in resolving conflicts.

- Provide guidance on performance issues and recommend appropriate corrective actions, including disciplinary measures and Performance Improvement Plans (PIPs) when necessary.

- Partner with internal and external Legal teams to navigate sensitive employee issues and investigations.

- Provide support to the Legal and Litigation teams as needed, and represent the company before authorities when required.

- Create a proactive employee engagement model that improves risk mitigation through escalation standards, feedback expectations, and ongoing training.

- Partner with Training & Development to provide training and educational programs to employees and management on HR policies, procedures, and compliance matters.

- Continually monitor and maintain company policies and procedures while anticipating change.

- Provide critical and timely input regarding the consequences and implications of local law and best practices to all internal stakeholders.

- Research employee policy trends and practices at global and local levels to help align them with legal requirements, ModMed strategies, philosophies, and programs.

- Manage local policies, including their creation and obtaining necessary approvals.

- Partner on appropriate communication plans and document storage for company policies.

- Collect and perform analysis of employment-related data-such as turnover rates, exit interview data, and employee feedback-to identify trends and areas of improvement.

Investigations:

- Manage and conduct local workplace investigations in response to a range of employee relations concerns, including harassment, discrimination, retaliation, and violations of policies.

- Partner with the local POSH committee as appropriate for any claims related to sexual harassment.

- Prepare comprehensive investigation reports with findings to include the evaluation of any process gaps or practices that create legal risk in order to mitigate organizational liability.

- Maintain and protect accurate, confidential records regarding all investigations.

Experience and Skills Requirements:

- Experience: 8+ years of dedicated Employee Relations experience, including a proven track record of conducting investigations in India, with a strong understanding of local cultural norms.

- Shift Flexibility: Must be comfortable working a consistent mid-shift from 2:00 PM to 11:00 PM IST to maintain overlap with global stakeholders.

- Domain Expertise: Thorough understanding and application of internal and external HR principles, concepts, practices, and standards related to workplace harassment investigations.

- Confidentiality: Absolute ability to protect confidentiality and personal privacy while handling sensitive documents and records in a highly professional manner.

- Influence & Trust: Experience demonstrating effective consultation and influencing skills, with the ability to build trust-based relationships at all levels of the organization.

- Proactivity: Proven ability to take initiative to develop and demonstrate Employee Relations value to the broader ModMed organization.

- Conflict Resolution: Successful experience with constructive confrontation, conflict resolution, and deep analytical problem-solving (including problem assessment and solution generation).

- Communication: Exceptional written and verbal communication skills.

- Coaching: Ability to build strong working relationships across all levels of the organization, and the capability to objectively coach cross-functional partners through complex issues.

- Analytical Skills: Ability to competently analyze and synthesize complex documents and data to arrive at objective findings.

Education Requirements:

Required: Graduate (Bachelor's Degree) in Business Management with a specialization in HR.

Preferred: Post Graduate Degree or Law Degree.