Miles Education - Manager - HR Business Partner

Description:

Miles has partnered with a leading global professional services firm (our client), ranked in the Top 20, as they build their Global Capability Center (GCC) in India. Join our clients dynamic team to be part of this exciting growth journey.

Location: Bandra Kurla Complex

Work mode: Hybrid (3 days a week in office)

Work hours: 2pm to 11pm

Our client is seeking a Manager HR Business Partner (India) to support the establishment, stabilization, and growth of our client's India Global Capability Center. This role will partner closely with India leadership and US-based stakeholders to drive people strategy, workforce effectiveness, and a strong employee experience for a growing population of professionals.

This Manager-level role balances hands-on HR execution with strategic business partnering, aligned to our clients global HR operating model currently deployed in the Philippines and the US.

Key Responsibilities

Business & Leadership Partnership

- Act as the primary HR Business Partner for India GCC leadership and people managers

- Translate business goals into people strategies covering workforce planning, engagement, and capability building

- Partner with US and global leaders on India workforce planning, org design, and talent readiness

- Provide datadriven HR insights to support decisionmaking and scalability

Workforce & Talent Management

- Own endtoend employee lifecycle support for India GCC (onboarding through exit)

- Enable performance management cycles, goal setting, reviews, and manager coaching

- Support talent reviews, succession planning, and leadership pipeline development

- Partner with Talent Acquisition on hiring plans aligned to GCC growth targets

Employee Relations & Engagement

- Serve as the first escalation point for employee relations matters, ensuring fair, consistent resolution

- Drive engagement initiatives, feedback mechanisms, and culture integration aligned with our values

- Coach managers on performance issues, conduct management, and difficult conversations

- Actively manage attrition risks and develop retention interventions

HR Operations, Governance & Compliance (India)

- Ensure compliance with Indian labor laws and statutory requirements (Shops & Establishments, POSH, PF, Gratuity, etc.)

- Act as POSH representative or support Internal Committee governance

- Partner with Legal and Payroll on employee contracts, policy interpretation, and risk mitigation

- Support audits, inspections, and statutory reporting related to India HR operations

Global Collaboration & Process Alignment

- Work closely with Global HR, COEs, and shared services teams to implement global HR programs locally

- Localize global HR policies, processes, and programs for India while maintaining governance

- Support change management for global initiatives rolled out in the India GCC

- Operate effectively across time zones with US and Philippines stakeholders

Qualifications & Experience

Required

- Bachelors degree/PG in Human Resources, Business Administration, Psychology, or related field

- 6-10 years of progressive HR experience, including HR Business Partner or HR Generalist roles

- Proven experience supporting 100300+ employee span in a growing or scaleup environment

- Strong exposure to global / US MNC environments and working with international stakeholders

- Handson experience covering employee relations, performance management, engagement, and compliance

- Strong understanding of Indian labor laws and HR governance requirements

- Excellent communication, stakeholder management, and problemsolving skills

Preferred

- Experience in Global Capability Centers (GCCs), shared services, or professional services firms

- Exposure to phased setup or expansion of India operations

- Experience partnering with HR COEs and global HR teams