Health insurance

Job/Soft skill training

Professional degree assistance

Office gym

Child care facility

Cafeteria

Office cab/shuttle

Joining bonus

Gifts on festivals

Free meal

WFH setup

International/On-site exposure

Rewards & recognition

Mobile bill reimbursements

Career break/Sabbatical

Joining goodies

Paternity leaves

Performance bonus

Course reimbursements

Annual leaves

Life insurance

Maternity leaves

Recreational activities

Relocation bonus

Car lease

Retirement benefits

Meesho Reviews by Employees

Key Account Manager

City Manager

Sales Officer

Area Manager

Team Lead

Business Analyst

Business Development Executive

Delivery Boy

Business Development Manager

Senior Key Account Manager

Assistant Manager

Customer Care Executive

Field Sales Officer

Category Manager

Program Manager

Senior Manager

Data Entry Operator

Manager

Customer Support Executive

Quality Analyst

Associate Product Manager

Product Manager

Telecaller

Sales Executive

Cluster Head

Senior Business Analyst

Associate Business Manager

Associate Category Manager

Sourcing Executive

Senior Product Analyst

Software Development Engineer II

Transport Planner

Business Manager

Supervisor

Graphic Designer

Catalog Associate

Software Developer

Operations Manager

Operations Executive

SDE-2

HUB Incharge

Senior Executive

Computer Operator

Analyst

Sde1

City Head

Field Sales Executive

SDE (Software Development Engineer)

Content Reviewer

Catalogue Associate

Senior Software Engineer

Customer Service Associate

HR Manager

Associate Manager

Relationship Manager

Worker

Salesman

Customer Service Executive

Regional Manager

Product Designer

Head Micro Market

Assistant Category Manager

Packing Supervisor

Sales Girl

Associate Director

Marketing Executive

Chat Support Executive

Voice Process Executive

MIS Executive

Seles Executive

Senior Executive Operations

Senior Operations Manager

Quality Auditor

Field Officer

MIS Analyst

Talent Acquisition Specialist

Production Analyst

Social Worker

Team Lead Operations

Key Accounts and Ecommerce Manager

Method Manager

Rating Analyst

Executive Packaging

About the Team: The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If youre passionate about AI, building strong partnerships, and creating impactful change, this is the team for you! About the Role: As the Senior Manager Quality, Training, and Process Excellence, you will oversee a team and optimize support operations, ensuring top-tier service quality and driving operational excellence. Your role will involve refining training programs, enhancing quality assurance practices, managing complex escalations, and leveraging emerging technologies like Gen AI to innovate and streamline support functions. The ideal candidate will bring a proven track record in leadership excellence, and a passion for incorporating new technologies to enhance service delivery. What will you do: - Lead Quality & Operational Excellence : Develop frameworks to analyze support data and translate insights into actionable strategies that enhance the customer/seller experience. Define and execute a long-term strategy for quality assurance (QA) and operational excellence within support teams. - Design Transformative Training Programs : Create a forward-thinking training strategy that anticipates evolving business needs, technology integration, and changing customer expectations. Equip support teams with the skills necessary to deliver exceptional service in a faster and hassle-free manner. - Lead Change Management & Technology Integration : Spearhead the adoption of emerging technologies and changing customer needs within support teams to improve operational efficiency, enhance decision-making, and personalize interactions at scale and drive successful change management initiatives. - Key Success Metrics : Increased customer and seller satisfaction (e.g., CeS, NPS). Enhanced operational efficiency (e.g., reduced handling time, higher automation in support processes). Successful implementation of new technologies, driving innovation and process optimization in training and quality specifically. What you will need: - 3 to 5 years of experience in Quality, Training & Process Excellence - Proven leadership experience in customer/seller support, process optimization, and quality assurance - Strong understanding of AI technologies, particularly Gen AI, and their applications in customer service - Experience in logistics, Tier 2 consulting firms or consumer durable industries preferred - Strong problem-solving skills, with a focus on root cause analysis and continuous improvement Note: For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.

Bangalore

Meesho - Senior Manager - Quality/Training/Process Excellence 

Job Description for Meesho - Senior Manager - Quality/Training/Process Excellence  in Fashnear Technologies Pvt Ltd in  Bangalore for (3-5) years of experience. Apply Now!

Meesho - Senior Manager - Quality/Training/Process Excellence  | iimjobs.com