Health insurance

Job/Soft skill training

Professional degree assistance

Office gym

Child care facility

Cafeteria

Office cab/shuttle

Joining bonus

Gifts on festivals

Free meal

WFH setup

International/On-site exposure

Rewards & recognition

Mobile bill reimbursements

Career break/Sabbatical

Joining goodies

Paternity leaves

Performance bonus

Course reimbursements

Annual leaves

Life insurance

Maternity leaves

Recreational activities

Relocation bonus

Car lease

Retirement benefits

Meesho Reviews by Employees

Key Account Manager

City Manager

Sales Officer

Area Manager

Team Lead

Business Analyst

Business Development Executive

Delivery Boy

Business Development Manager

Senior Key Account Manager

Assistant Manager

Customer Care Executive

Field Sales Officer

Category Manager

Program Manager

Senior Manager

Data Entry Operator

Manager

Customer Support Executive

Quality Analyst

Associate Product Manager

Product Manager

Telecaller

Sales Executive

Cluster Head

Senior Business Analyst

Associate Business Manager

Associate Category Manager

Sourcing Executive

Senior Product Analyst

Software Development Engineer II

Transport Planner

Business Manager

Supervisor

Graphic Designer

Catalog Associate

Software Developer

Operations Manager

Operations Executive

SDE-2

HUB Incharge

Senior Executive

Computer Operator

Analyst

Sde1

City Head

Field Sales Executive

SDE (Software Development Engineer)

Content Reviewer

Catalogue Associate

Senior Software Engineer

Customer Service Associate

HR Manager

Associate Manager

Relationship Manager

Worker

Salesman

Customer Service Executive

Regional Manager

Product Designer

Head Micro Market

Assistant Category Manager

Packing Supervisor

Sales Girl

Associate Director

Marketing Executive

Chat Support Executive

Voice Process Executive

MIS Executive

Seles Executive

Senior Executive Operations

Senior Operations Manager

Quality Auditor

Field Officer

MIS Analyst

Talent Acquisition Specialist

Production Analyst

Social Worker

Team Lead Operations

Key Accounts and Ecommerce Manager

Method Manager

Rating Analyst

Executive Packaging

About the team: It's no secret that Meesho is making massive leaps toward becoming the most used e-commerce app in India. As we continue our rapid growth, our Social Media Excellence Team plays a critical role in transforming customer interactions into powerful brand experiences. This specialized team works at the intersection of customer service, crisis management, and brand communication. We are the frontline defenders of Meesho's reputation, turning potential escalations into opportunities to showcase our commitment to customer satisfaction. Our team consists of empathetic problem-solvers who thrive in fast-paced environments and are passionate about creating exceptional user experiences. We collaborate closely with cross-functional teams including product, operations, and logistics to resolve user issues promptly and effectively. Our north star is to make Meesho synonymous with outstanding social media management in the e-commerce space while ensuring every customer feels valued and heard. We live by the principle of working hard and partying harder because creating outstanding customer experiences is both challenging and rewarding! About the role: As a Social Media Excellence Specialist, you'll be responsible for monitoring, managing, and resolving customer escalations across all social media platforms. You'll transform negative experiences into positive ones through empathetic engagement and swift resolution. Using data-driven insights, you'll identify patterns in customer issues and collaborate with internal teams to implement systemic solutions. You'll become an expert in crisis management, developing playbooks for various scenarios and ensuring Meesho maintains its reputation for exceptional customer care. You'll also contribute to establishing industry-leading social media management practices that set Meesho apart from competitors. You'll keep abreast of the latest social media trends and understand how to capitalize on opportunities as they arise. You'll challenge convention with out-of-the-box ideas and always look to push the envelope in creating memorable customer experiences that generate positive word-of-mouth. What you will do: - Monitor social media channels for customer issues and proactively address potential escalations before they intensify - Manage a team of associates who will respond to customer concerns with personalized, empathetic communication that demonstrates genuine care - Track customer sentiment and develop strategies to improve overall perception - Maintain ownership of customer issues from first contact to final resolution - Develop and implement escalation protocols that ensure swift resolution - Create comprehensive dashboards to track key metrics including response time, resolution rate, and sentiment improvement - Identify recurring issues and work cross-functionally to implement permanent solutions - Transform dissatisfied customers into brand advocates through exceptional service recovery - Help establish Meesho as a benchmark for outstanding social media management in e-commerce What you will need: - 1-3 years of experience in social media management or customer service, preferably in e-commerce or related industries - Exceptional communication skills with the ability to adapt tone for different situations and platforms - Strong problem-solving abilities and creative thinking under pressure - Experience with social listening tools and analytics platforms - Deep understanding of major social media platforms and their unique dynamics - Ability to work effectively in high-pressure situations and manage multiple priorities - Empathetic approach to customer concerns with genuine desire to help - Knowledge of regional languages to address our diverse customer base (preferred) - Experience in crisis management or reputation management (preferred) - Familiarity with CRM systems and ticketing platforms (preferred) Note: For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.

Bangalore

Meesho - Senior Associate - Social Media Excellence 

Job Description for Meesho - Senior Associate - Social Media Excellence  in Fashnear Technologies Pvt Ltd in  Bangalore for (1-3) years of experience. Apply Now!

Meesho - Senior Associate - Social Media Excellence  | iimjobs.com