Health insurance

Job/Soft skill training

Professional degree assistance

Office gym

Child care facility

Cafeteria

Office cab/shuttle

Joining bonus

Gifts on festivals

Free meal

WFH setup

International/On-site exposure

Rewards & recognition

Mobile bill reimbursements

Career break/Sabbatical

Joining goodies

Paternity leaves

Performance bonus

Course reimbursements

Annual leaves

Life insurance

Maternity leaves

Recreational activities

Relocation bonus

Car lease

Retirement benefits

Meesho Reviews by Employees

Key Account Manager

City Manager

Sales Officer

Area Manager

Team Lead

Business Analyst

Business Development Executive

Delivery Boy

Business Development Manager

Senior Key Account Manager

Assistant Manager

Customer Care Executive

Field Sales Officer

Category Manager

Program Manager

Senior Manager

Data Entry Operator

Manager

Customer Support Executive

Quality Analyst

Associate Product Manager

Product Manager

Telecaller

Sales Executive

Cluster Head

Senior Business Analyst

Associate Business Manager

Associate Category Manager

Sourcing Executive

Senior Product Analyst

Software Development Engineer II

Transport Planner

Business Manager

Supervisor

Graphic Designer

Catalog Associate

Software Developer

Operations Manager

Operations Executive

SDE-2

HUB Incharge

Senior Executive

Computer Operator

Analyst

Sde1

City Head

Field Sales Executive

SDE (Software Development Engineer)

Content Reviewer

Catalogue Associate

Senior Software Engineer

Customer Service Associate

HR Manager

Associate Manager

Relationship Manager

Worker

Salesman

Customer Service Executive

Regional Manager

Product Designer

Head Micro Market

Assistant Category Manager

Packing Supervisor

Sales Girl

Associate Director

Marketing Executive

Chat Support Executive

Voice Process Executive

MIS Executive

Seles Executive

Senior Executive Operations

Senior Operations Manager

Quality Auditor

Field Officer

MIS Analyst

Talent Acquisition Specialist

Production Analyst

Social Worker

Team Lead Operations

Key Accounts and Ecommerce Manager

Method Manager

Rating Analyst

Executive Packaging

As a Operations Manager, you will be responsible for expanding, optimizing, and managing our Partners Ensuring performance excellence through data-driven management and driving cost efficiencies; and Implementing new tools to minimize manual processes and improve operational agility Key Responsibilities 1. Performance Optimisation: - Troubleshooting on-ground issues in coordination with relevant stakeholders (IT, Telephony) - Track KPIs (CSAT, AHT, FCR, cost per contact) to drive continuous improvement. - Leverage AI-powered analytics to enhance agent productivity and reduce inefficiencies. 2. Expansion & Due Diligence: - Identify and assess new partners to scale customer care operations. - Conduct operational, compliance, and IT due diligence before onboarding. - Negotiate high-performance SLAs that optimize cost, efficiency, and CX quality. 3. Workforce Efficiency Process: - Optimize staffing models with AI-driven forecasting to balance demand and cost. - Ensure strict adherence to staffing schedules to meet SLAs and avoid coverage gaps. - Implement real-time monitoring tools to track workforce availability. 4. Automation & Process Optimization: - Identify manual, repetitive tasks and introduce AI-powered tools for efficiency. - Work cross-functionally to streamline workflows and minimize human intervention. Key Skills Expected: - Automation Mindset : Familiarity with AI-powered customer care tools and automation frameworks; - Data-Driven Decision Making : Ability to analyze trends, forecast demand, and drive improvements; - Operational Rigor : Strong focus on roster adherence, staffing models, and workforce planning; and - Stakeholder & Vendor Management : Skilled in negotiating contracts and maintaining high-performance partnerships.

Bangalore

Meesho - Manager - Operations 

Job Description for Meesho - Manager - Operations  in Fashnear Technologies Pvt Ltd in  Bangalore for (2-5) years of experience. Apply Now!

Meesho - Manager - Operations  | iimjobs.com