Location: India (hybrid)

Function: Revenue & P&L Leadership (Enterprise) - Founding Team Member

Reports to: CXO & GM, AI Services

Why this role exists:

We are building the first of its kind AI Services business where - we sell outcomes, not software licenses. After Sales lands the logo, the Head of Revenue realizes and grows the account: expands volumes and use cases, renews on stronger terms, and partners with Product, Tech/Data Science, and Operations to deliver measurable results across CX, Sales, and Collections-at target margins. In a nutshell - Own revenue, margin, and renewal/expansion for every live client-turn signed intent into scaled outcomes, faster.

What makes this role different (General mgmt in AI-era):

- Outcome > activity: You'll negotiate and lock business KPIs (resolution, conversion, promise-to-pay) and tie commercials to them.

- Productized revenue: Treat use cases as SKUs/playbooks; move clients from POC - Pilot - Scale via stage-gates and A/B-backed proof.

- Data-first storytelling: You'll live in dashboards (NRR, GM%, outcome delta, cost/interaction) and drive executive QBRs with hard evidence.

- Builder mentality: Roll up sleeves with Ops/Tech/product when needed-unblock integrations, redesign SOPs, push eval gates, shape pricing.

- Vision and Strategy: You'll be driving the vision, strategy and execution of the entire charter with the CXO. Evolving strategy and positioning will be paramount as we will build this new business from ground up.

- Launch new services: As the business grows launch new services to expand the portfolio of services helping us reaching the overall vision

What you will own:

- Revenue & Margin: Handover from Sales - ramp to steady state; expansion pipeline; NRR; gross margin by account; on-time renewals.

- Commercial Architecture: Outcome-based pricing, slabs, step-up plans, change requests (CRs); protect margin while creating win-wins.

- Stage-Gates & Delivery Rhythm: POC - Pilot - Scale criteria; time-to-value; incident/risk governance with Delivery/Head of Ops.

- Use-Case Expansion: Land & expand across CX, Sales AI, Collections AI; prioritize dispositions/journeys with highest ROI.

- Executive Relationships: Multi-threaded ties with CEO/CFO/CX/Collections heads; set the narrative and earn "trusted operator" status.

- Account Hygiene: Forecast accuracy, billing accuracy, DSO risk watchlist, renewals calendar.

Outcomes you're accountable for:

- Topline: Net Revenue Retention (NRR), Renewals on time, Expansion ARR/annualized run-rate, Pilot- Scale conversion.

- Unit Economics: Gross margin by account, cost/interaction trending down, pricing discipline (slab/volume realization).

- Time-to-Value: POC - 14 days, Pilot - 8 weeks; QBR value stories every 30-45 days.

- Client Results: Target resolution % / conversion % / promise-to-pay % achieved on covered flows; CES/CSAT delta narrows.

- Risk: No surprise churn; incident MTTR within contract; red-amber-green health is accurate and early.

Who you are (success profile)

Education: Top-tier undergraduate degree; MBA preferred.

Experience (8-15 yrs): Revenue-owning, client-facing roles (post-sales / growth / GM / solutions / success) with P&L or margin responsibility in fast-growth environments.

Consulting / Enterprise chops: Background in management consulting (e.g., strategy/ops at leading firms) and/or ownership of enterprise accounts at a high-growth tech/startup; proven cross-functional program leadership.

Product management experience: this is a bonus and not mandatory;

High-growth & learning mindset: Seeks feedback, runs tight postmortems, codifies learnings into playbooks, and actively upskills self and team.

Numbers-native: Comfortable with pricing models, cohorts, unit economics; operates from dashboards (SQL/Looker/Excel fluency a plus).

Negotiator & operator: Structures outcome-based commercials and dives into ops to remove blockers without losing margin discipline.

Executive presence: Clear, concise communicator with C-suite; sets narrative; holds the line on scope and economics-respectfully.

Builder mentality: Turns ad-hoc wins into repeatable SKUs/playbooks; comfortable with ambiguity and speed.

Empathy & client insight: Understands multilingual Indian consumers and large-enterprise realities; balances policy with customer care.

Why join

AI will disrupt how services business looks like in the future and India will go through that transition. Come and shape that transition. This is going to be hard work - but it is the kind of work that defines careers and shapes the future.