Health insurance

Job/Soft skill training

Professional degree assistance

Office gym

Child care facility

Cafeteria

Office cab/shuttle

Joining bonus

Gifts on festivals

Free meal

WFH setup

International/On-site exposure

Rewards & recognition

Mobile bill reimbursements

Career break/Sabbatical

Joining goodies

Paternity leaves

Performance bonus

Course reimbursements

Annual leaves

Life insurance

Maternity leaves

Recreational activities

Relocation bonus

Car lease

Retirement benefits

Meesho Reviews by Employees

Key Account Manager

City Manager

Sales Officer

Area Manager

Team Lead

Business Analyst

Business Development Executive

Delivery Boy

Business Development Manager

Senior Key Account Manager

Assistant Manager

Customer Care Executive

Field Sales Officer

Category Manager

Program Manager

Senior Manager

Data Entry Operator

Manager

Customer Support Executive

Quality Analyst

Associate Product Manager

Product Manager

Telecaller

Sales Executive

Cluster Head

Senior Business Analyst

Associate Business Manager

Associate Category Manager

Sourcing Executive

Senior Product Analyst

Software Development Engineer II

Transport Planner

Business Manager

Supervisor

Graphic Designer

Catalog Associate

Software Developer

Operations Manager

Operations Executive

SDE-2

HUB Incharge

Senior Executive

Computer Operator

Analyst

Sde1

City Head

Field Sales Executive

SDE (Software Development Engineer)

Content Reviewer

Catalogue Associate

Senior Software Engineer

Customer Service Associate

HR Manager

Associate Manager

Relationship Manager

Worker

Salesman

Customer Service Executive

Regional Manager

Product Designer

Head Micro Market

Assistant Category Manager

Packing Supervisor

Sales Girl

Associate Director

Marketing Executive

Chat Support Executive

Voice Process Executive

MIS Executive

Seles Executive

Senior Executive Operations

Senior Operations Manager

Quality Auditor

Field Officer

MIS Analyst

Talent Acquisition Specialist

Production Analyst

Social Worker

Team Lead Operations

Key Accounts and Ecommerce Manager

Method Manager

Rating Analyst

Executive Packaging

About the Team: - The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. - In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If youre passionate about AI, building strong partnerships, and creating impactful change, this is the team for you! About the Role: - As a Senior Associate - Quality, Training, Process Excellence, and Escalations, you will support efforts to enhance customer and seller support operations through high-quality service delivery, efficient processes, and innovative tools. - You will contribute to initiatives focused on training, quality assurance, process improvement, and the thoughtful adoption of GenAI technologies. This role is ideal for someone with hands-on experience in support operations, a keen interest in technology-driven solutions, and a drive to improve service performance through collaboration and continuous learning. What will you do: - Support GenAI Adoption & Operational Improvements: Assist in integrating GenAI tools to improve support workflows and enhance the efficiency of customer and seller interactions. Contribute ideas and execute plans that help teams make better decisions and deliver more personalized, responsive support. - Contribute to Quality Assurance Initiatives: Help implement quality monitoring practices and analyze support data to identify areas for improvement. Collaborate with team leads to ensure consistent service delivery and share insights that improve customer experience. - Deliver and Improve Training Programs: Work with training leads to design and deliver scalable training content, including AI-driven modules. Help keep training material up-to-date and relevant to evolving customer needs and product changes. - Enhance Process Excellence Efforts: Participate in process audits and support the design of process improvements that enhance efficiency and consistency. Document best practices and assist with rolling out operational updates to support teams. - Support Escalation Management: Assist in managing and tracking complex support escalations, ensuring timely and effective resolution while identifying trends for long-term improvements. What will you need: - 1 to 3 years of experience working with AI tools, customer service processes, or quality/training programs, preferably in a support operations environment. - Familiarity with GenAI technologies and a strong interest in learning how to apply them to real-world service challenges. - Attention to detail and strong analytical skills to help assess quality data, identify trends, and recommend improvements. - Good communication and collaboration abilities, with experience working across teams to implement process or training updates. - Proactive mindset, eager to learn and contribute to a culture of continuous improvement and service excellence Note: For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.

Bangalore

Meesho -  Assistant Manager - Customer Service Processes - AI Services Team 

Job Description for Meesho -  Assistant Manager - Customer Service Processes - AI Services Team  in Fashnear Technologies Pvt Ltd in  Bangalore for (1-3) years of experience. Apply Now!

Meesho -  Assistant Manager - Customer Service Processes - AI Services Team  | iimjobs.com