Description:

About The Role:

- As an Associate Manager Customer Success, you are someone who comes with 2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet start up / technology company.

- As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities.

- The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

About The Role:

Core Responsibilities:

- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.

- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.

- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.

- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.

- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.

- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.

- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.

- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.

- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Required skills & experience:

- 2-3 years of experience in the internet/technology indus try (mandatory).

- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.

- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.

- Accountability and personal organisationare essential.

- Experience in managing a diverse group and training each according to company standards.

- Strong problem-solving and analytical skills with a focus on results and driving revenue growth.

- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.

- Self-motivated and proactive mindset with the ability to work independently and as part of a team.

- Experience in the tech industry or a related field is highly desirable.