Marut Drones - Manager - After Sales

About Marut:

Job Description:

Key Responsibilities:

After Sales Support & Service Management:

- Manage and oversee the after-sales service processes, including product installations, troubleshooting, repairs, and maintenance.

- Ensure customers receive comprehensive product training and support post-purchase to maximize their experience with Marut Drones.

- Supervise the after-sales team to provide exceptional customer support, including responding to queries, providing solutions, and ensuring fast issue resolution.

Customer Relationship Management:

- Act as the primary point of contact for customers regarding after-sales support and service-related issues.

- Collect customer feedback to assess product performance and service quality, using insights to drive product improvements.

Product Support & Troubleshooting:

- Work closely with the technical team to provide in-depth troubleshooting and resolution of technical issues reported by customers.

Training & Documentation:

- Ensure the development and distribution of user manuals, technical documentation, and service guides to customers.

Service Delivery & Performance Metrics:

- Implement service strategies to continuously improve after-sales support and ensure prompt delivery of services.

Team Management & Coordination:

- Coordinate with other departments (Sales, Product, R&D) to address customer issues and improve product quality and service efficiency.

Knowledge And Skill Required:

- Experience in customer service or after-sales support, preferably in the technology or aerospace sectors.

- Excellent communication and interpersonal skills, with the ability to interact with customers and internal teams.

- Strong problem-solving skills and ability to manage service delivery processes effectively.

- Ability to manage a team and foster a collaborative, customer-focused environment.

Qualifications:

- 5+ years of experience in after-sales service or customer support management, with at least 2 years in a leadership role.

- Experience in the drone, aerospace, or technology industry is highly preferred.

- Technical background or knowledge in aviation systems or drone operations is a plus.

Compensation