- The position is responsible for leading the quality function and driving the overall focus on quality processes and indicators.

- The position is also responsible for conducting quality audits across the organization and developing and monitoring action plans and ensuring compliances on quality certifications.

- The position holder shall also lead the unit quality team, constantly develop their professional and technical skills, and thereby contribute to their career growth.

WORK RELATIONS:

Internal Interface.

HDs, Senior Leadership/Key Stakeholders of all functions.

External Interface.

Vendors, Auditors, Statutory Officials, and various consultants.

KEY ACCOUNTABILITIES:

- Prudent Quality management - analysis of key quality indicators.

- Unit-wise Audits.

- Quality Certifications.

- Feedback to consultants.

- Accurate and timely publishing of reports.

- Team Management.

KEY TASKS & RESPONSIBILITIES:

- Strategic & Long-Term Planning.

- Assist Head-Quality in providing strategic direction to the unity quality function.

- Develop all strategies, policies, design manuals related to the Quality function to meet continuous improvement needs, growth needs of the organization.

- Ensure that internal processes and metrics are aligned to create the highest quality and to ensure timely accreditations.

- Carry out periodic audits to ensure that the key controls are designed adequately and are operating effectively through the financial year.

- Work with IT team in the digitization of quality process.

Quality Indicators:

- Develop and maintain Quality Manuals with standard operating procedures and review them from time - to - time.

- Prepare standard SOPs for key areas in discussion with functional heads and incorporate quality standards where required.

- Develop a basis of measurement of quality for all key areas to track quality scores.

- Provide feedback to consultants on quality indicators.

Quality NABH Certifications:

- Identify NABH quality certifications to focus on in discussion with Head Quality and management and develop programs for implementation.

- Build and maintain a long-standing relationship with the certifying agencies.

- Liaise with certifying agencies to keep abreast of latest developments and requirements for certification.

- Coordinate with certifying agencies in carrying out assessments for accreditations.

- Ensure adherence to required quality NABH standards and ensure that the organization has required certifications.

Quality Audit:

- Develop the corporate audit program (calendar, audit group formation, templates, etc. ) to ensure adherence to internal quality standards and to identify deviations.

- Ensure that the unit carries out quarterly internal audits and adopts measures to rectify deviations.

Unit Quality Team:

- Constantly provide support to Unit Quality team members in terms of mentoring, direction & guidance from a functional perspective.

- Lead the team in sharing the required information from each unit for audit/certifications as required.

Team Management:

- Mentor, provide operational leadership and technical guidance to the team.

- Evaluate the performance of team members and provide periodic feedback.

- Ensure the team is adequately trained, equipped, motivated, and adequately deployed to ensure completion of work in a timely, and cost-effective manner.

- Motivate, counsel, and coach employees to ensure a conducive working environment.

Qualification and Experience:

Any Graduate + MBA.

15-22 years of Experience in quality.