Manager/Senior Manager - Process Excellence - Middle Mile & Return

Roles: Manager / Sr Manager - Process Excellence

Role Overview:

The Manager / Sr.Manager - Process Excellence will lead strategic design, optimization, and process improvement initiatives across middle-mile (warehouse) and last-mile delivery operations. This role focuses on enhancing delivery speed, reliability, cost efficiency, and customer experience by building scalable, data-driven processes, leveraging technology. The role demands a blend of analytical problem-solving, design thinking, and operational leadership - ideal for someone passionate about transforming how products move from the warehouse to the customer doorstep in a D2C ecosystem.

Key Responsibilities:

- Identify opportunities for improving space productivity in existing warehouses and last mile hubs.

- Lead the rollout of strategic process excellence initiatives across all assets and ensure the target metrics are achieved.

- Define and implement scalable processes, SOPs, and KPIs for throughput, accuracy, and efficiency.

- Benchmark warehouse productivity through time-motion studies, identify gaps and continuously improve productivity.

- Reduce losses in the reverse network - reduce damages and returns, identify improvements to increase re-inventorization of returns and set up process for timely scrapping of damages

- Collaborate with the Product and Tech teams to digitize operations and enhance existing digital processes.

- Build business cases for capital expenditure on automation, layout redesign, or process change.

Qualifications and Skills:

- Bachelor's degree in Industrial Engineering / Supply Chain / Operations Management; Master's degree (MBA / M.S / M.E / M.Tech) preferred.

- 6-10 years of experience in process excellence, operations design, operations excellence, preferably for a manufacturing, logistics or D2C company.

- Should have a hands-on approach to problem solving - must be willing to frequently visit the warehouse and last mile facilities to understand the problems, identify and implement solutions.

- Strong in analytical thinking and data analysis. Must be well versed in Excel; Knowledge of SQL, Python, Power BI/Tableau is preferred but not mandatory

- Excellent problem-solving, project management, and stakeholder management skills.

- Lean Six Sigma (Green Belt/Black Belt preferred, but not mandatory).