Job Summary: Ability to perform the Quality Check on the respective processes (LOB) with effective sampling methods to check the quality of production and identify areas of improvement. Key Roles and Responsibilities: - Identify the minimum quality requirements for respective process - Perform quality check and production as per the agreed Quality check parameters requirements - Provide constructive feedback to associates - Work as an individual contributor with minimum support from Management - Be proactive to take new initiative and drive it to completion - Track and maintain feedback received from internal and external customers - Provide Root Cause analysis on feedback received from Client - Identify and recommend actions to minimize errors - Utilization of sampling methods, tools and analysis techniques - Conducting weekly calls with operations managements - Identify process improvements and automations - Performing quality audits to identify the gaps of other quality checking process - Perform calibrations sessions with Client and operations team as per agreed frequency - Work closely with Ops/Delivery team members to meet their Quality targets. When applicable, coach/mentor Ops team members on corrective & preventive action plans to meet and maintain goals/SLAs. - Performs other duties as required by Supervisor / Management Knowledge, Skills and Abilities: - Knowledge of the US Mortgage Industry. - Knowing to read various loan documents. - In-depth knowledge of the respective process - Should have good analytical skills and have the ability to make decisions based on the situation. - Should be Detail oriented. - Strong Customer Service Skills and Phone/E-mail Etiquettes. - Experience with reporting and analysis - Experience working in a team-oriented, collaborative environment - Must be able to review and evaluate Borrower contact calls for loan originations - Must be able listen and evaluate calls based on soft skills, and compliance skills - Must be responsible for identifying risk to the process and summarize internal process breakdowns - A significant level of accuracy and efficiency is required to maintain an accurate pipeline of assigned calls, with minimal supervision, to ensure compliance with investor guidelines and company policies and procedures - Ability to take assignments and work independently or in team structure, and willing to tackle delegated tasks within required time frame and minimal supervision - Ability to handle manager appeals/rebuttals, strong analytical skills and ability to multitask while maintaining a high level of attention to detail - Ability to effectively communicate verbally and in writing, with all levels of management and other departments Requirements: - Knowledge of the US Mortgage Industry - Understanding of QA methodologies, tools, related techniques, and ability to document - Minimum of 4 years of work experience in US mortgage industry - Willingness to work in Night Shifts based on Client requirement - Willingness to work on weekends based on client requirement - Good verbal and written communication skills are required to understand and update comments and communicate with various stake holders.

Bangalore

Mumbai

Verity Global Solutions - Manager - Quality 

Job Description for Verity Global Solutions - Manager - Quality  in VERITY Global solutions Pvt LTD in  Bangalore Mumbai for (8-17) years of experience. Apply Now!