Manager - Quality Assurance - Pension Domain

A valued client of Innoquest Consulting, a captive shared services unit, is seeking a Quality Assurance Manager with a Six Sigma Black Belt certification in the Pension domain, to be located in Pune.

Role & Responsibilities:

- Build a culture of quality, define QA strategies and maintain highest level of quality standards.

- Identifying areas of significant Customer, Business Impact and improvement opportunities therein and provide strategic direction & thought leadership.

- Drive and Track Quality DNA - training, testing & certification, lead any other analytics and productivity initiatives.

- Prepare and present analysis or specific trends on key critical metrics for the program aligned to understand ops related metrics and report them in overall dashboard.

- Enable a structured approach problem solving and data driven decision making culture to create and execute countermeasures to barriers and issues preventing the achievement of business objectives.

- Develop mechanism of effective process deployment Conduct periodic process benchmarking to ensure competitiveness.

Skills required :

- Overall industry experience should be over 15+ years

- 6 to 8+ relevant years of experience in Pension domain.

- Experience of managing a span of minimum 80 to 100 team members .

- BLACK BELT CERTIFIED IS A MUST.