- A valued client of Innoquest consulting, A Global leader in insurance brokerage, risk management, and consulting services with operations across 130+ countries. - We are seeking to hire a Quality Assurance Manager for Quality Assurance vertical. As part of Quality Assurance vertical, you will be responsible for promoting quality mindset and driving process improvement. - You may be required to lead a team to ensure the seamless transition and delivery of various shared services functions to internal stakeholders. Your responsibilities will include cultivating a culture of collaboration with all stakeholders, continuous quality improvement and customer focus. - You will also interact with team members located in all GCoE locations globally. Exposure and experience in Insurance Domain and Lean Six Sigma, quality controls and tools is highly preferred. - Build a culture of quality, define QA strategies and maintain highest level of quality standards. - Identifying areas of significant Customer, Business Impact and improvement opportunities therein and provide strategic direction & thought leadership - Drive and Track Quality DNA - training, testing & certification, lead any other analytics and productivity initiatives. - Prepare and present analysis or specific trends on key critical metrics for the program aligned to understand ops related metrics and report them in overall dashboard - Enable a structured approach problem solving and data driven decision making culture to create and execute countermeasures to barriers and issues preventing the achievement of business objectives - Develop mechanism of effective process deployment Conduct periodic process benchmarking to ensure competitiveness - Analyze existing data to identify trends, bottlenecks and inefficiencies in current processes to use these data points to prioritize projects to reduce potential risk or impact - Identify immediate operational metrics issues and any anomalies that need quick attention and provide a summary of daily trends, highlight any significant changes and offer insights into short-term and long-term progress. - Offer a comprehensive overview of the trends, compare them against goals and provide a detailed analysis of the effectiveness of the initiatives. - Lean professional (Certified) - Six Sigma Black Belt (Certified) - Master Black Belt (preferred) - Design thinking (preferred) Experience (Career Level Guide): - Overall industry experience should be over 10+ years - 6 to 8+ relevant years of experience in Insurance, US Healthcare / F&A / Causality & Lability. - Experience of managing a span of minimum 80 to 100 team members KNOWLEDGE SKILLS AND ABILITY: - Deep understanding of data, adept stakeholder management, and excellent problem-solving skills - Thorough understanding of data, proficient stakeholder management, and outstanding problem-solving abilities - Extensive experience in identifying, scoping, analyzing, and executing projects - Project Management, driving excellence - Experience in documenting business process flows, creating and updating standard operating procedures, and recording business activities - Fostering partnerships with clients and stakeholders - Leading transformation and deliver business value - You should possess an innovative and transformative mindset to identify opportunities for improvement, optimize processes, reduce costs, and enhance efficiency - You should have strong decision-making abilities and be adept at determining objectives and approaches for critical assignments - Knowledge of latest technologies like automation, AI, ML etc.

Bangalore

Manager - Quality Assuranace - US Healthcare/Insurance Domain 

Job Description for Manager - Quality Assuranace - US Healthcare/Insurance Domain  in InnoQuest Consulting in  Bangalore for (10-15) years of experience. Apply Now!