KEY PERFORMANCE INDICATORS: Assessment: - Ability to identify opportunities, create solutions, present them as business cases to key stakeholders and execute the solution proposed. - Process mapping and identifying non value add steps to create lean and agile processes. - Responsible for identifying business problem areas and aligning themselves to the pain areas through GB/BB/Other Projects - Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities. - Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes - Help our clients to simplify and improve their operations by developing business cases, analyzing clients as-is processes and create end-to-end automation solution blueprints - Responsible for working with the client's Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis. You will be responsible for PDD (Process design document) - Act as customers' key contact and guide them through the analysis process and become their trusted advisor on process automation - Provide quality consulting service by applying lean, six sigma and other relevant quality methodologies with the objective to reduce cost/cycle time, improve productivity, increase revenue, improve product/service quality, and/or realign organizational practices with business strategies - Work in coordination with other departments to incubate new solutions and technology for existing and new businesses Analysis and Feedback: - Research to create value added / proactive proposals for prospective/existing customers. - Benchmarking performance of existing customers vis- vis competition - Conduct interactive workshops for employees on quality tools and generate process improvement ideas - Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes - Participate in the development of new offerings and innovation in the automation space Reporting & Administration: - Share progress on Six Sigma and other Continuous Improvement initiatives with leadership team and other Ops stakeholders - Participate in Daily/Weekly/Monthly reviews to share the update and action plan on various process and system improvements - Spread awareness around practices as Six Sigma, Lean, Automation etc. via workshops, sessions and other activities Knowledge (including education and experience): Min 8-12 years of overall experience and 7-10 years of experience as Process Improvement Coach/Manager in Telecom domain Skills: - Six Sigma GB/BB - Solutioning - RPA thought leadership - Experience in process assessment for RPA using BluePrism, UIPath, Automate & Automation Anywhere) - Analytical Ability - Customer service orientation - Technical Expertise - Concern for Excellence - Ms Office - BPM tools (Ms Visio, Bizagi etc) - Oral and written communication

Noida

Manager - Process Excellence - Telecom 

Job Description for Manager - Process Excellence - Telecom  in Stalwart management in  Noida for (8-16) years of experience. Apply Now!