Manager - Operations - USA Mortgage Claims

Description:

P.S.: We are open to considering candidates from other locations as well.

Job description - Manager Operations - Mortgage Claims:

Key Responsibilities:

- Managing a team of 40+ employees, including Team Leads and Assistant Managers under 4 different GDA's (Claims, Property Management & Loss Analysis).

- Develop and implement business strategies and plans to meet business objectives.

- Developed and implemented automated tools and processes to reduce AHT and overall reduce cost and increase in efficiency and 50% reduction in loan processing time

- Identified gaps and implemented controls that resulted in reduction in operational losses. Stablish process standardization to create efficiency and improve data quality and delivery to meet regulatory and compliance standards.

- Operational risk review supporting regular BAU requirements, establishment of control reports and standards.

- Building relationships with LOB stakeholders to ensure that there is effective execution of strategies.

- Technical expertise within functional staff to identify and resolve system related issues and define areas of opportunity including business needs and program specifications.

- All other duties as assigned.

Job Skills:

- 10+ years of experience in Mortgage Services / Claims Filing.

- Strong background in Operations Delivery, People Management & Process Improvement.

- Excellent communication and stakeholder management skills.

- Experience with BAU risk reviews and errorreduction frameworks.

- Flexible to work night shifts and from office.

- Any graduate.

Technical Expertise:

- Reimbursement Claims, Supplemental/Final Claims, FHA, FHLMC, FNMA, Fannie Mae, Freddie Mac, GSE & MI Claims.