Job Title: Operations Manager
Job Overview:
If you enjoy turning processes into performance, mentoring analysts into future leaders, and running operations like a well-oiled engine, this role is for you. We are looking for an experienced Operations Manager to lead day-to-day delivery, build high-performing teams, and ensure seamless execution aligned with Dodges U.S. process standards.
Key Responsibilities:
- Lead day-to-day operations within the assigned functional area, translating Dodges U.S. process standards into effective India delivery routines.
- Manage and mentor a team of 2025 Analysts / Senior Analysts delivering content research and enrichment services.
- Ensure adherence to quality standards, SLAs, and turnaround time KPIs in alignment with Program Office expectations.
- Oversee daily work allocation, workload balancing, and performance dashboards.
- Act as the first-level reviewer for task accuracy and handle operational escalations.
- Collaborate closely with Quality, Training, and Governance teams to identify gaps and implement corrective actions.
- Support onboarding and floor training for new hires, including both campus and lateral recruits.
- Track team productivity, performance trends, and contribute to continuous process improvement and optimization initiatives.
- Drive a culture of accountability, ownership, and continuous learning within the team.
Required Qualifications:
- 5-8 years of experience in content operations, research, data enrichment, or similar operational environments.
- Minimum 2+ years of experience in a team lead, supervisory, or people-management role.
- Strong analytical, communication, and stakeholder-management skills.
- Proven ability to mentor, coach, and develop team members.
- Hands-on experience with quality management frameworks and KPI-driven delivery models.
- Strong problem-solving skills with a process-oriented mindset.
Preferred Skills:
- Experience working with U.S. or global delivery models.
- Exposure to operational dashboards, reporting tools, and productivity metrics.
- Ability to thrive in a fast-paced, deadline-driven environment.
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