Industry: Manufacturing sector

Work location: Gurugram, 5 days work from office

To drive transformation across Order-to-Cash (O2C) experience in the supply chain domain. The role governs the O2C supply chain rulebook, leads CX/NPS programs, and acts as digital product owner for service workflows across ERP/OMS/TMS/WMS. The position ensures a reliable, transparent, and proactive customer journey by integrating rules, data, and digital capabilities into a harmonized O2C ecosystem.

Relevant Experience and Skills:

- Deep experience in Supply Chain O2C, Order Management, O2C Governance, Service Excellence, or Digital Supply Chain roles within large or multi-region environments.

- Proven capability in O2C rule governance, including Ordering, ATP/Allocation, Delivery/Plant Determination, Credit checkpoints, Remains/Backorders, and SLA frameworks.

- Demonstrated success leading NPS/VoC programs, insight-to-action cycles, AI/ML-based driver analysis, and cross-functional performance improvement.

- Strong background in process excellence, SOP and playbook design, service SLAs, exception governance, and alignment across Planning, Warehousing, Transportation, Finance, and Commercial Excellence.

- Experience acting as a product owner for supply-chain-linked service workflows (case routing, SLAs, ePOD/ASN automation, proactive ETA/exception alerts).

- High analytical acumen with ability to interpret O2C data, forecast trends, identify systemic gaps, and convert insights into sustainable improvements.

- Customer-centric mindset with strong business-technical fluency to proactively enhance service reliability and transparency.

Technical Skills:

- S4HANA O2C flow expertise (Order - ATP - Delivery - Invoice).

- Understanding of ATP/BOP, MOQ/MOV/surcharge rules, allocation tiers, plant determination logic.

- Integration understanding across ERP/OMS/TMS/WMS.

- Analytics competency (Power BI/Tableau) and exposure to AI/ML insights.

- Ability to evaluate, integrate, and govern these platforms (viz last-mile technology platforms such as FarEye, Locus, Shipsy, LogiNext, Onfleet, Bringg) to improve delivery reliability, NPS, and proactive communication.

Leadership Skills:

- Cross-functional influence and stakeholder alignment.

- Strong governance and documentation clarity.

- Problem-solving and data-driven decision-making.