Manager - Human Resources - FinTech

About CreditMitra

CreditMitra is a fast-growing digital lending fintech platform based in Hyderabad. We specialize in providing small-ticket personal loans to salaried individuals and are expanding across multiple financial verticals including insurance (InsureMitra) and wealth (WealthMitra). We're on a mission to redefine access to credit and financial products through technology and data-driven underwriting.

Role Overview

We are looking for a strategic and hands-on HR Manager to lead our Human Resources function. The ideal candidate will be responsible for building and managing all HR operations including talent acquisition, employee engagement, compliance, performance management, and organizational development in a high-growth fintech startup environment.

Key Responsibilities

Talent Acquisition & Onboarding

- Own and lead end-to-end recruitment for tech, product, marketing, sales, operations, and support functions.

- Build strong hiring pipelines and collaborate with hiring managers.

- Design effective onboarding and induction processes.

Performance Management

- Design and implement performance management systems (OKRs/KPIs).

- Manage quarterly/bi-annual appraisal cycles.

- Work with department heads to identify high performers and talent gaps.

HR Operations & Compliance

- Maintain employee records and ensure compliance with all applicable labor laws.

- Handle payroll coordination with the accounts team.

- Manage contracts, offer letters, exit formalities, and employee documentation.

Employee Engagement & Culture

- Develop initiatives to build and maintain a positive work culture.

- Organize team-building activities, internal communications, and recognition programs.

- Serve as the point of contact for employee grievances and conflict resolution.

Policy Formulation

- Draft, implement, and continuously update HR policies in line with company goals and compliance.

- Ensure all employees are aware of and adhere to company policies and code of conduct.

Requirements

- Bachelors/Masters degree in Human Resources, Business Administration, or related field.

- 58 years of HR experience, preferably in a startup or fintech environment.

- Strong understanding of Indian labor laws and HR compliance.

- Hands-on experience with HR software and tools (e.g., Zoho People, Keka, or others).

- Excellent interpersonal, communication, and problem-solving skills.