Manager - HR Operations & Benefits

Industry - Banking / Financial Services / Broking

Category - HR

Job Type - Permanent

Job Description - The Manager - HR Operations & Benefits will oversee and streamline HR processes, ensuring efficient management of employee benefits and compliance with regulations. This role requires expertise in Human Resources within the Financial Services industry.

- Conduct root cause analysis for complex issues, addressing underlying challenges, and act of first point of contact for escalated concerns

- Oversee end-to-end benefit administration for India

- Assist with benefit policy renewals and coordinate with vendors to resolve employee claims and inquiries as needed.

- Review and approve invoices within Dynamics

- Foster a culture of continuous learning, ensuring SOPs and documentation are current and utilized.

- Champion process redesign efforts to improve service delivery and enhance the employee experience.

- 6+ years of related work experience with an HRIS in a high-volume shared service shared services environment, supporting various countries (Workday experience is an asset)

- Experience working in a global team (Follow-the-sun model an asset)

- Knowledge of Invoicing processes and systems (Dynamics, SAP preferred)

- Intermediate to advanced computer skills including MS Office applications: Word, Excel, PowerPoint, and Outlook

- Conscientious with a strong attention to accuracy and details

- Ability to handle sensitive and confidential information with discretion.

- Demonstrates excellent analytical and problem-solving skills