About Zenskar Zenskar( https://zenskar.com ) is building new-age billing and pricing infrastructure for SaaS companies. As SaaS pricing evolves from vanilla subscription based models to more granular usage based models, billing and pricing infrastructure needs to be completely reimagined. Zenskar is founded by Apurv Bansal - ( https://www.linkedin.com/in/bansalapurv/ ) & Saurabh Agrawal - ( https://www.linkedin.com/in/saurabh-agrawal-20312b2a/ ), who sold their previous startups to Snapdeal and Gaana respectively. They have experience at organizations such as Google, Basepair, Elevation Capital, IIT Bombay, IIT Delhi and Harvard Business School. We are funded( https://www.notion.so/Founding-team-Zenskar-972567c970234aa59302730ceaef001a?pvs=21 ) by marquee global investors, including Bessemer Venture Partners( https://www.bvp.com/ ). We are building our founding team, and are looking for folks who are excited about learning and meaningfully shaping the trajectory of an early stage startup from Day 0 in its journey. Were default alive: http://www.paulgraham.com/aord.html Go to Market @ Zenskar In order to succeed, SaaS companies need to innovate not only on product, but also GTM (go to market). An innovative, multi-pronged GTM approach is critical to stand out and attract customers. The good part is that we are building a pain-killer, as opposed to a vitamin, which makes it much easier to sell and market. The pain is severe, the product is best in class, and the market is huge - it doesnt get better than this. We are selling to the mid-market and enterprise, with a fairly high touch sales process. We are setting up best-in-class sales machinery to scalably and predictably drive revenue. Company Size : Startup / Small Enterprise Working Days : 5 days/week Role & Responsibilities: If you are expecting a working playbook that you can execute upon, Zenskar is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you. You will work closely with the founders. As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams. What you will be doing: You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients. Implementation: - Understand client billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately. - Lead pilots and implementation for new customers, ensuring complete onboarding within 38 weeks. - Translate complex business requirements into structured Zenskar workflows and setup. Project Management: - Own customer delivery timelines and communication from kickoff to go-live. - Track progress, call out blockers early, and keep customers updated without needing reminders. - Run weekly status checkpoints and ensure every onboarding milestone lands on time. Internal Coordination & Escalation: - Act as the voice of the customer internally share structured feedback with product and engineering. - Create clear, well-scoped handoff documents when working with technical teams. - Escalate time-sensitive issues appropriately and follow through on resolution. Documentation & Enablement: - Create client-specific documentation (e.g., onboarding guides, configuration references). - Contribute to internal wikis, training material, and product documentation. - Write simple, to-the-point communication clear enough for a CXO and detailed enough for a developer. Perks, Benefits and Work Culture: - Variable: Based on performance - ESOPs (for full time roles) Benefits (for full-time roles): - Health insurance - Generous vacation policy - Learning and development budget - Team events and company offsites - Maternity and Paternity benefits - Company Laptop - Friday game nights

Bangalore

Manager - Enterprise Customer Success - B2B SaaS - USA Market 

Job Description for Manager - Enterprise Customer Success - B2B SaaS - USA Market  in TalentXO in  Bangalore for (6-10) years of experience. Apply Now!