Manager - Digital Transformation - BPO

Digital Transformation Manager

We're hiring for Digital Transformation Managers with experience in BPO/ITES to lead end-to-end transformation initiatives. The role involves identifying improvement opportunities, co-creating transformation roadmaps, and working with delivery, sales, and client teams to drive business impact.

Key Responsibilities:

- Conduct process discovery and journey mapping

- Identify and solve process, people, and tech gaps

- Lead transformation discussions in pre-sales and client forums

- Implement digital solutions and track performance impact

- Promote structured problem-solving via training

- Contribute to solution backlogs and POCs

Preferred Profile:

- BPO/Customer Experience domain expertise

- Strong in transformation, process excellence, re-engineering

- Exposure to bots, analytics, automation is a plus

- Lean Six Sigma Black Belt (preferred)

- Strong stakeholder/client management skills

Experience: 4 to 16 years