Manager - Digital Operations - IT Infrastructure/Cloud Management

Description:

Manager - Digital Operations

Job Description Summary

Responsible for leading a team that implements next generation solutions for how customers receive Digital Technology support.

Site Overview:

Our Multi-modal Manufacturing Facility (MMF) in Pune plays a crucial role in manufacturing key aerospace components, supporting not only India's defense and commercial sectors but also global aviation supply chains. Our relationships with Indian suppliers, combined with our world-class local facilities and global reach, continue to shape India's aerospace ecosystem.

Job Description

Roles and Responsibilities

- Lead a small team of employees focused across the digital operations space to include infrastructure, end user support, network, etc.

- Drive improvements for options and content of self-help.

- Identify innovations to improve support for end users.

- Establish governance with global knowledge leaders.

- Identify recurring issues and highlight to service owner; help find opportunities to reduce end user issues.

- Identify opportunities to send tickets to the appropriate queue at creation.

- Work globally to ensure consistency and acceptance for their respective region.

- Collaborate with other teams to improve support tools.

- Participate in budgeting process and manage IT Infrastructure related projects and investments.

- Identify and respond to professional growth needs for all team members and ensure they have the proper training to execute team deliverables.

- Foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.

The Ideal Candidate:

Strong candidate who can efficiently manage digital operations for large manufacturing organization ,foster innovation, and play a key role in the organization's overall success.

Education Qualification:

Bachelor's Degree in Computer Science/ IT / Electronic & Communication ( Technology, Engineering ) with advanced experience with minimum years of experience 6+ years.

Preferred Qualifications:

- Knowledge of network architecture, servers, storage systems, and virtualization technologies.

- Proficiency in security protocols, threat detection, risk management, and compliance standards to protect digital assets.

- Experience with cloud platforms (such as AWS, Azure, Google Cloud), cloud architecture, and cloud services management.

- Familiarity with enterprise resource planning (ERP) systems, customer relationship management (CRM) software, and other enterprise applications.

- Ability to diagnose and resolve technical issues, provide support, and ensure system reliability and performance.