Manager - Customer Success - Technology Solutions

- We are seeking a technically strong and customer-focused Customer Success Manager to ensure successful onboarding, adoption, and long-term value realization of technology solutions.

- This role bridges customers, product, engineering, and support teams to drive customer satisfaction, retention, and growth.

Key Responsibilities:

- Own and manage the end-to-end customer lifecycle from onboarding to renewal.

- Act as the primary technical point of contact for assigned customers.

- Drive product adoption and ensure customers achieve desired business outcomes.

- Conduct technical onboarding, training sessions, and product walkthroughs.

- Understand customer use cases and provide best-practice guidance.

- Identify risks, manage escalations, and drive issue resolution with internal teams.

- Collaborate with product and engineering teams to relay customer feedback.

- Track customer health metrics and prepare regular success reports.

- Support upsell and cross-sell opportunities in partnership with sales teams.

- Ensure high levels of customer satisfaction, retention, and advocacy.

Required Skills & Qualifications:

- 3+ years of experience in Customer Success, Technical Account Management, or similar roles.

- Strong technical understanding of SaaS platforms, APIs, and integrations.

- Experience with cloud platforms such as AWS, Azure, or Google Cloud.

- Ability to translate technical concepts into clear business value.

- Strong communication, presentation, and stakeholder management skills.

- Proven experience managing enterprise or mid-market customers