Manager - Customer Success - SaaS Firm - IIM/MDI/ISB

What will you be working on :

1. You will own and manage success for named accounts :

This means doing everything and anything that they are retained, grow in revenue and find success with Reo.Dev. This also includes :

- Owning customer/account onboarding and setup.

- Working with them to understand their goals and explain how the product helps them in achieving these goals.

- Acting as a product consultant, guiding them with settings and implementations that will be needed for them to achieve their goals.

- Being the key channel of customer feedback and liaison with various teams to see that customers are able to get the desired output.

2. You will own customer renewals and up-sales :

This means you will :

- Own expansion revenue from your accounts.

- Own relationships with customers and buyers in the account.

- Advise them on the right product packages and upgrades they might be needing in their growth journeys.

- Spearhead product adoption within the customer enterprise.

Skills we are looking for in this role :

This is a critical role in a fast-scaling environment. We are looking at ambitious Account Managers / CS reps with experience in early stage companies. Few qualities will be preferred however :

- Past experience of working in an early SaaS startup (2-3 years).

- Past VC/Management Consulting Experience (3-4 years).

- Past experience of being in a client facing role.

- Past experience of managing US based accounts.

- MBA from Tier 1 institutes.