Manager - Customer Success - SaaS

Position: Customer Success Manager.

Experience: 3-5 yrs.

Location: Bangalore.

Notice Period: Immediate joiner-15 days.

Qualification: Any Post graduation.

Skills: customer acquisition, technical support, handling customer queries, should have an exposure in handling team job.

Roles and Responsibilities:

Leadership & Strategy:

Customer Relationship Management:

escalations, and identify growth opportunities.

Team Development:

Customer Retention & Growth:

Data-Driven Approach:

Collaboration:

Customer Advocacy:

Process Improvement:

Key Requirements:

- Strong leadership skills with experience managing and growing teams.

- Excellent communication and relationship management skills.

- Data-driven mindset with a passion for customer success metrics and outcomes.

- Ability to work cross-functionally and influence stakeholders at all levels.

- Strong problem-solving skills with the ability to manage escalations and navigate complex customer relationships.

- Experience working in a fast-paced startup environment is a plus.