Description:
We're seeking a highly motivated Partner Success Manager to join our Partner Success team.
Key Responsibilities:
- Act as the main point of contact for all your Partners and be their first point of escalation
- Own deliverables for your Partners by collaborating with your delivery pod
- Set up engineering teams within timelines, budget and with expected quality
- Collaborate with the internal teams and add value to the partners and the engineers at every step
- Coordinate with our Chief Happiness Officer to ensure the continuous performance of engineers
- Ensure timely and quality reporting both internally and to your Partners
- Revise and optimise our internal processes, create documentation, tools, training sessions - anything to improve on deliverables as a unit and better align our partners needs with our deliverables
Your Profile:
- 5+ years of experience in Account Management
- Experience reporting to C-level executives
- Ability to prioritise workload and meet tight deadlines, ability to deliver under pressure
- Excellent human relations skills and ability to assist and obtain the support of others
- Ability to manage multiple, ever-changing priorities and situations
- Excellent written and oral communication ENGLISH skills
- Excellent interpersonal skills are non-negotiable in this role
- Experience working in Agencies will be useful, especially if IT or HR driven
- Excellent organisational skills needed to manage over 10 accounts (and growing!)
- Ability to work well in a multicultural team
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