Manager - Customer Success & Business Development - IT

Manager - Customer Success & Business Development

About Us:

Kadel Labs is a deep-tech IT services company dedicated to transforming businesses with cutting-edge solutions. Our expertise spans Data Analytics, Engineering, and Visualization; Cloud services including DevOps, InfoSecOps, and InfraOps; Software development and modernization; and Generative AI-driven business applications. As a trusted partner of Data Bricks, Azure, AWS, Web Methods, and Bitrix24 CRM, we empower businesses with innovative, reliable, and scalable technology solutions

Job Description:

We are seeking a dynamic and experienced Manager for our Customer Success & Business Development department at Bangalore. The ideal candidate should have a minimum of 5 years of experience in Business Development and should possess strong IT industry knowledge, especially in Customer Success & Growth /Sales/Business Development roles. The primary responsibilities of this role include lead generation, business growth, pre-sales efforts, farming, upselling and cross selling.

Role: Manager Customer Success & Business Development

Experience: 5+Years

Location: Udaipur

Key Responsibilities:

- Identify and pursue potential leads and opportunities within the target market segments. Use market research and industry knowledge to identify prospects.

- Develop and execute strategies to drive business growth, including setting sales targets, developing market penetration plans, and establishing key performance indicators.

- Create and manage solutioning and pitch decks to effectively present the company's offerings to clients. Collaborate with the technical team to ensure solutions align with client needs.

- Build and maintain strong relationships with existing clients. Understand their needs and work towards delivering value-added solutions.

- Identify opportunities for upselling and cross-selling additional products or services to existing clients. Maximize revenue potential from each client relationship.

- Leverage your extensive experience in IT Customer Solutions Group, Sales, and Business Development to drive success in this role. Stay updated with industry trends and emerging technologies.

Qualifications:

- Proven track record in business development, with at least 5 years of experience in a similar role.

- Strong understanding of the IT services and consulting ecosystem, including global outsourcing models, offshore delivery centers, and enterprise migration programs.

- Proven experience in digital transformation with focus on data engineering, application modernization, Agentic AI, and cost optimization strategies for enterprise clients.Well-versed on SDLC and deep understanding on emerging trends in Software industry.

- Excellent communication, negotiation, and interpersonal skills.

- Demonstrated ability to build and maintain relationships with clients and partners.

- Experience in lead generation, marketing, and sales strategy development.

- Previous experience in a "growth escalator" role, contributing significantly to revenue growth.

- Willingness to travel as needed for client meetings and industry events.

- Proven track record of achieving and exceeding sales targets.

Visit us:

- https://kadellabs.com/

- https://in.linkedin.com/company/kadel-labs

- https://www.glassdoor.co.in/Overview/Working-at-Kadel-Labs-EI_IE4991279.11,21.htm