Manager - Customer Relationship Management - Textile Manufacturer

- 12 years of experience in a CRM or customer service role (preferably in textile, garments).

- Maintain and update the CRM database with customer information, inquiries, new orders leads, and complaints.

- Build and maintain strong, long-term relationships with dealers, distributors, and retail partners, B2B.

- Respond promptly to Dealers' queries and follow up for satisfaction and feedback.

Sales Support:

- Coordinate with the sales team to track orders, deliveries, and payment follow up.

- Assist in developing customer loyalty programs and offers.

- Analyze customer buying patterns and suggest cross-selling or upselling opportunities, revenue generation.

Marketing & Communication:

- Work closely with marketing and sales execute SMS, email, or WhatsApp campaigns targeting existing customers.

- Collect and analyze feedback to support marketing initiatives and product development.

Reporting & Analysis:

- Generate regular CRM reports, including customer activity, retention rates, and feedback summaries.

- Monitor customer satisfaction and suggest areas for improvement.

Required Skills & Qualifications:

- Bachelor's degree in Business, Marketing, or a related field.

- 12 years of experience in a CRM or customer service role (preferably in textile, garments,).

- Strong communication and interpersonal skills.

- Ability to multitask and prioritise in a fast-paced environment.

- Familiarity with local/regional customer behaviours and market trends (especially in the lungi or traditional wear segment).