We are seeking a highly skilled and experienced Manager with expertise in the LexisNexis Interaction CRM system. As the Manager - CRM, you will be responsible for overseeing the implementation, maintenance, and optimisation of our CRM system to drive customer relationship management initiatives. Your role will involve collaborating with cross-functional teams, managing data integrity, and leveraging CRM analytics to enhance customer engagement and drive business growth. EDUCATION Bachelor's/Master's degree in Business Administration, Marketing, Engineering, Law or a related field. Relevant certifications are a plus. EXPERIENCE 6-8 years post-qualification experience in managing a CRM system, specifically LexisNexis Interaction CRM. ROLE RESPONSIBILITIES - Deploy FP&A- skills to drive Budgeting and Tracking on Sales. - Recommend ways to increase return on investment on Business Development spends. - Govern data quality of the CRM, in partnership with Contact Management and Accounting. - Track and model origination credits aggregated to Partner, Practices, Sectors and Officers. - Uncover detailed insights on origination efforts and outcomes for different Practices and Partner. - Explore and deploy use cases of adjacent technology such as ONA and Reputation Management. CANDIDATE PROFILE - Strong understanding of CRM principles, strategies, and best practices. - Proficient in CRM analytics and reporting, with the ability to interpret data and drive actionable insights. - Excellent project management skills, with the ability to prioritise tasks and manage multiple projects simultaneously. - Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders. - Detail-oriented mindset with a focus on data integrity and accuracy. - Ability to adapt to evolving technologies and learn new CRM systems quickly. - Prior experience in training and supporting CRM users is preferred. - Knowledge of data protection regulations, such as GDPR or CCPA, is advantageous.

Mumbai

Manager - CRM 

Job Description for Manager - CRM  in LeanFlo Inc. in  Mumbai for (5-8) years of experience. Apply Now!