About BI Worldwide:

BI WORLDWIDE, a global performance improvement company, has operated for over 65 years. Our mission is to produce measurable results for our clients by driving and sustaining engagement with their employees, channel partners, and customers. Fusing Domain Expertise, Cutting Edge Technology, Rewards Fulfillment, and Campaign Execution Capabilities, BI WORLDWIDE provides end-to-end solutions to implement effective Employee Recognition, Channel Rewards and Customer Loyalty Programs.

The company is headquartered in Minneapolis, USA with offices in Australia, Canada, China, India, Latin America, Singapore, the United Kingdom, and the United States. BI WORLDWIDE (India) has offices in Bangalore (HQ), Chennai, Mumbai, and New Delhi. For Further details visit www.biworldwide.com.

Role Overview:

A seasoned professional, for Account Management will be someone with a passion for customer success, who has worked with large enterprise decision-makers with the ability to influence and inspire. Highly skilled at client servicing and managing business operations, this person will join and inspire a team of like-minded go-getters to achieve BIW's core purpose - To produce measurable results that truly make a difference for our clients.

Experience Range: 7 Plus years of Experience

Location: Delhi, Bangalore, Mumbai

IC role/ People Manager: IC role

Educational Qualification: Degree/Master degree

Responsibilities:

A) Account Management:

- Developing, planning, and implementing B2B communication programs

- Lead and take responsibility of overall client relationships on a day-to-day basis for all projects that go through the Client Services Team with appropriate delegation (internally or externally with vendor) to ensure that all project goals and objectives are met on time & budget.

- Day-to-day contact with clients regarding programs / their ongoing needs and responding in a timely manner to all client requests

- Prepare briefing documents on a project-by-project basis

- Actively participate in client weekly status meetings and any sessions pertaining to assigned projects.

- Develop and retain strong client relationships.

- Manages multiple client relationships by working with the Account management team

B) Strategic:

- Owner of client deliverables including Strategic planning of quarterly and tactical communications (online and offline), overseeing the delivery/implementation of communications - in line with client briefs, to deadlines, and budget.

- Planning for new promotions/campaigns, onboarding new clients, developing new client relationships, and setting up efficient processes, implementation, and reporting

- Using data competently i.e. understanding program metrics and providing recommendations from time to time.

C) Financial:

- Responsible for the overall P&L for projects

- Invoicing of all projects/jobs on a timely basis

Key Skills:

- Overall 7+ years of experience.

- Hands-on in Data Analytics, PPT, Excel

- Must demonstrate creativity and data-driven campaign planning.

- Must demonstrate a good understanding of Key Metrics of Program Management

- Good communication and Email Etiquette.