Manager - Client Servicing

Location: Mumbai (Bandra West).

Key Responsibilities:

- Own and manage day-to-day client communication for digital and social media accounts.

- Lead client briefs, digital campaign planning, and content strategy discussions.

- Collaborate closely with creative, design, and media teams to ensure high-quality output.

- Understand brand objectives and translate them into actionable digital strategies.

- Present social media calendars, digital campaign ideas, and performance reports confidently.

- Track campaign metrics, analyze performance, and provide strategic feedback for optimizations.

- Anticipate client needs, stay ahead of digital trends, and proactively recommend opportunities.

- Maintain project timelines, deliverables, and feedback loops with precision.

Requirements:

- 6+ years of experience in digital/social media account management or client servicing.

- A strong understanding of social media platforms, digital marketing channels, and content trends.

- Excellent communication and presentation skills.

- A passion for brand-building and storytelling in the digital space.

- Ability to manage multiple accounts and tight timelines without compromising on quality.

- A strategic mindset with creative sensibility.